Make or Break Moments

AUGUST 25, 2010

How do YOU feel when you call a company and are greeted by a machine that says “please listen carefully as our menu options have changed,&# and so on? For me the worst is the company that thinks it is really HIGH TECH and you are suppose to SPEAK your options. Is the first thought “Oh no, here we go again.&#

Phones 100

Phones Customer Service 2009 2008 100

Make or Break Moments

DECEMBER 21, 2009

Posted by Deborah Chaddock Brown on December 21, 2009 under Communication , Connecting Moments , Websites | Be the First to Comment One of the primary services of my company AllWrite Ink is providing content for websites that connects with the reader.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 12, 2010

In the recent edition of Entertainment Weekly , the article shared what we can expect to see: “Each week the boss of a big American company goes undercover on the front line of their business,&# says Stephen Lambert, who was also behind the similar-themed reality show Secret Millionaire.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JANUARY 27, 2010

It is rare that a company begins its life or expands its offerings by first asking the customer what they want or need. Tags: Amazon , customer first , customer focused business , Fast Company , Kindle Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

2009 100

2009 Customer Service 2008 2010 100

Make or Break Moments

MARCH 9, 2010

They have created a company that puts the specific needs of their customers first. They use technology to allow service men and women to deposit checks no matter where they are stationed. They have programs specially designed for the unique nature of their customers. They address their customers by their military title.

Customer Service 100

Customer Service 2010 2009 Attire 100

Make or Break Moments

AUGUST 10, 2010

When customer relationships are fostered properly, as this article suggests ( [link] , a company can benefit immensely. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 13, 2010

Are you using the same name every where or do you some times use your company name or your tag line or your slogan? The point being – they were consistent with their name in every online venue. How easy to just say “find me at @Putcustomers1st on every site on the web.&#

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

JULY 20, 2010

Consider this quote: “Companies spend 6 to 10 times more to acquire new customers than they do to retain existing customers. A great gift for a new business owner or store manager, Put Customers First is just $9.95. A great value when you consider the financial benefit of repeat business.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

JULY 28, 2010

Well, I represent a company that compiles memorabila for your loved ones.&# -pause – HYSTERICAL LAUGHTER. The caller introduced himself as Dave Somebody. “Hi Dave, how can I help you?&# I am racking my brain. Is this a prank? Is this my brother? I’m thinking back over his name – did I recognize it?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

APRIL 14, 2010

View Your Business through Customer EyesTop Customer Service Mistakes Companies MakeSocial Media: Marketing Tool, Money Maker, Customer Connector? Connect with Customers Via LinkedInFinding New Ways to Reach the CustomerWho Determines Value – You or the Customer?View a2a_linkname=document.title;a2a_linkurl="[link] Blogroll [.]

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 15, 2010

In one example in the book the wise one man on the peak tells the story of a once great company: “When I was younger, I worked for a very large and famous company. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. We provided a great service at a good price-the best in out industry. I love this example.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 5, 2010

Companies need to quickly get on board with reading what is being said about them on line – hopefully it is ALL GOOD – but on the off chance it isn’t, Twitter will become the fastest, easiest, most visible way for companies to “nip it in the bud&# and show consumers they are on top of their customer service.

2010 100

2010 Customer Service 2009 2008 100

The Small Business Blog

MAY 16, 2010

Forex Robot : Take Your Company Public In Less Than 10 Days? Use a specific business calendar to keep a reminder of your schedule. Use WinWeb ’s Online Calendar and Online Document Store to cut down on physical waste. Please enter your real name, not your company, product or services name.

2007 100

2007 2008 2006 2009 100

Make or Break Moments

APRIL 12, 2010

I just finished reading a post at Idea-Sellers that talks about a frustrating experience the writer is having with a company website that forces the potential customer to jump through hoops before finally calling the company and leaving a message that, at the time of his post, had still not been returned.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 22, 2010

If the company culture is one that focuses on sales and profitability before customers – then sooner or later the customer becomes a distraction or an interruption in the day rather than our reason for being. It is a culture thing.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 8, 2010

Check out the video commercial about how Toyota is focusing on customer cars FIRST. “To restore your faith in our company.&# A bad combination. So how are they handling the situation? All the best, Dennis Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 21, 2010

Yet the Internet is where our prospects and customers seek information and make decisions about potential vendors or companies with which they’ll do business. You can’t ask questions and if you could – you certainly wouldn’t be able to hear the answers. So how do you tell your story?

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

JULY 13, 2010

To the customer we don’t want: “Yes, I understand exactly when you are looking for and ABC Company is a perfect resource for your needs.&# Later we become more discriminating – but even so – we should still say yes. To our loyal customer: “Yes, I can provide that service.&#

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

SEPTEMBER 3, 2010

“It used to be $75 but the bad checks were so much that the company said we can only take checks up to $40.&# The company gets their money and I’m not inconvenienced. I WILL HAVE TO… “We’ve had a lot of issues with bad checks,&# the associate tells me. Sounds like a personal problem.

Credit Card 100

Credit Card Customer Service 2009 2008 100

Make or Break Moments

JANUARY 7, 2010

My eye zeroed in on the key misses by companies. According to the data, consumer satisfaction increases when companies meet four key needs: Competency Convenience Proactive engagement Personalization Proactive outreach emerged as an area in which consumers want greater engagement. So what do customers value?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

APRIL 15, 2010

You may have done a little research on companies you hope to work with and you may have even taken a secret peek at what jobs are open…but have you joined a group? You probably have a fairly complete profile and have made several connections with co-workers, past employers and a few colleagues in your industry.

Customer Service 100

Customer Service Social Media 2009 2010 100

Make or Break Moments

JUNE 1, 2010

Steve goes on to say: In one survey, 68 percent of customers said they quit doing business with a company because of perceived indifference towards them as customers. How can we ever hope to build relationships with our customers if our front-line employees shower them with a full dose of indifference?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 20, 2010

As the economy takes its good old time recovering, the trickle down effect of lower revenues is hitting some of the smaller companies and as such, companies are cutting back some of their vendor/freelance relationships. She shared a story with me that really helped put things in perspective.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 9, 2010

People make the company. She hollered out one day a couple months ago “Deb – the hoola hoops that you wanted just came in – they are on aisle two.&# I had mentioned wanting to purchase a bunch of hoola hoops for another friend of mine LAST FALL and yet she remembered. It isn’t the name over the door.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JUNE 4, 2010

For although the name of my company still isn’t my own – the stamp on my work has my name written all over it. But I had a passion for making a difference and it is that same passion I bring to my own customers. Just like yours does.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JUNE 28, 2010

I’d been with the company about 12 years and loved my job. If the kitchen is the heart of the home then doesn’t it stand to reason that the office with the best snacks is the hub of the company??? I recently bought a tub of pretzel rods and was reminded of how a similar tub of pretzels once made my career!

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 26, 2010

Nordstroms has been in business over 100 years and their customer philosophy has remained the same – regardless of the change in economics: The company’s philosophy has remained unchanged for more than 100 years since its establishment by John W. Okay – let’s get back to your company policies.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 25, 2010

Technology has allowed companies to personalize my visit when I go to buy from their web site. I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. One of the trends is called All About You: It’s All About You.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 27, 2010

Then it is appropriate to say “do you know anyone else who might benefit from the experience you’ve had with our company.&# Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

APRIL 23, 2010

The process was similar to how our potential customers weed us out as they search the Internet for a company to potentially do business with: Neat, easy to read and understand Is our content easy to follow, are the navigational links in working order, does the layout make sense?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 20, 2010

As long as companies take advantage of the new stream of potential clients by backing what they do with service, the combination should be powerful. I’m going to work on mine this weekend. We’ll see how far we get. Good luck! D Julie-Ann said, Deborah, fantastic article!

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

DECEMBER 18, 2009

When we talk down to our customers, use company jargon, don’t listen carefully to the issue we run the risk of making our customers feel stupid. I limped out of there bordering between anger and tears over a stupid exercise. How often do we follow the rules and policies to a tee and make our customers suffer the consequences?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 15, 2010

Reading your post reminds me of what we deliver at the company I work for. In our classes, we always stress presenting a product that will bring value to the customer. The truth being, is that all customers, just like you and I, want to buy something that we will truly benefit from.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 11, 2010

The company didn’t come to the customer. The customer went to the company. The company had “set me and forgot me.&# I wasn’t a squeaky wheel and so apparantely didn’t warrant attention. So this week I did the same thing. I talked with a trainer who watched my workout and said two things: 1.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 7, 2010

With Drew McLellan and Gavin Heaton still firmly at the helm, the third book in the Age of Conversation series has become a veritable “who’s who” of the world’s leading marketing bloggers.

Social Media 100

Social Media Customer Service 2009 2008 100

Allwork

MARCH 7, 2023

I’d love you to work at my company in Michigan. And one of the things that I know we’ve made is an adjustment in our own company, and it’s almost counterintuitive. And we’ve always been a remote work company, very scattered distributed company overall. I don’t care where you live.

AT&T 246

AT&T Environment Collaborate Restaurants 246

Laughing all the Way to Work

SEPTEMBER 19, 2008

© Copyright Patricia Robb 2010 19 September, 2008 Using a Bring-Forward System to Help Organize Your Boss Of all the articles I have written, the one I wrote on the bring-forward system by far gets the most views. Looking ahead on your bosss calendar will be important so that you can put the appropriate information in the folder.

Time Zones 100

Time Zones 2008 IAAP Calendars 100