Make or Break Moments

JANUARY 19, 2010

But the budget just can’t handle the cost and my waistline can’t afford the calories. I have to confess. I don’t like Starbucks coffee – too acidic, but I do love their frappuccinos. So here is my midmorning gift to you.

Gifts 100

Gifts Customer Service 2009 2008 100

Make or Break Moments

JUNE 30, 2010

If you remember your employees are thinking about themselves - might that change how you manage and respond to their opportunities for improvement?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 9, 2010

I was a pretty easy going customer. I did say that I wanted to remain within a budget but there were lots of chairs to choose from in that price point. Don’t get me wrong – I’m thrilled with the unexpected cash that remains in my checking account but why reduce the price if price was never an issue?

Customer Service 100

Customer Service 2009 Purchasing 2008 100

Make or Break Moments

FEBRUARY 15, 2010

Make sure you are the right solution for your customer – you’ll both be happier. A small business with a limited budget and big ideas. Lesson Learned: There is such a thing as a “good fit.&# This was my fault. I didn’t set boundaries.

Customer Service 100

Customer Service 2009 2008 2005 100