The Small Business Blog

FEBRUARY 7, 2008

autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. www.bitsofbusinessblog.com Henrik Poulsen Hi Stefan Great article on cash flow, a very important part of any. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more. You want the whole tree."

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Allwork

MARCH 7, 2023

In fact, I just read an article yesterday about New York City mayor and the governor of New York, both newly elected, talking about redesigning the entire city of Manhattan around a population realm. Transcript Frank Cottle [ 00:00:53] Welcome to Allwork.S pace and the F uture of W ork Podcast. Well, a few things come to my mind.

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AT&T Environment Collaborate Restaurants 246

Small Business Labs

OCTOBER 20, 2015

Critics of the on-demand economy say the jobs aren't good.   If you compare them to manufacturing sector union jobs from 30 years ago, I agree that on-demand economy jobs aren't great. The share of workers staying in low-wage jobs at least a year rose during the 2008-09 recession and has improved only modestly since then.

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2008 AT&T UPS 100

Success

SEPTEMBER 13, 2022

We have a whole generation of millennials and college grads who have come out of college seeing how their parents were perhaps treated in 2008 and are choosing income security over job security” by freelancing, temping and so forth. Weston couldn’t agree more. Extension classes abound at colleges and universities. Allen, Ph.D.,

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Make or Break Moments

JUNE 12, 2010

Posted by Deborah Chaddock Brown on June 12, 2010 under Connecting Moments , social media | Be the First to Comment Yesterday on LinkedIn I found a question started by Pete Radke spurred on by an article he read. The comments are interesting – some that agree and some that don’t. How is that a discussion? Interesting.

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Make or Break Moments

JANUARY 27, 2010

The article is about the incredible sales of the Kindle. Of course, almost a year later, the Kindle isn’t new news but there was a statement in the article that was important enough for me to circle it and save: “There are two ways to extend a business. Kindle is an example of working backward.&#

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Make or Break Moments

AUGUST 27, 2010

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. We don’t have one. I didn’t pursue the opportunity. Gee, I don’t know.

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Make or Break Moments

JANUARY 19, 2010

I don’t like Starbucks coffee – too acidic, but I do love their frappuccinos. I don’t like Starbucks coffee – too acidic, but I do love their frappuccinos. But the budget just can’t handle the cost and my waistline can’t afford the calories. I have to confess.

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Make or Break Moments

MARCH 17, 2010

“I’m afraid to speak up&# “Management doesn’t listen to us&# “They don’t tell me what I need to know to do my job&# I love the irony of the first two – you are afraid to speak up, but if you conquer your fears and speak up it doesn’t matter because they aren’t listening anyway. .

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Small Business Labs

MARCH 15, 2016

.  While we were wowed by the extent of the growth of small business globalization presented in this report, we weren't really surprised. Back in 2008 we forecast that by 2018 almost half of U.S. Shortly after we released that forecast the world fell into the Great Recession, so it didn't look too promising.

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Make or Break Moments

AUGUST 9, 2010

We didn’t grow up together. We didn’t grow up together. Our kids weren’t in soccer together. We didn’t work at the same place. I left realizing that I probably won’t go out of my way to shop there any more. It isn’t the name over the door. We were part of her family.

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Make or Break Moments

JULY 13, 2010

It seems that she has a customer who asked her to do something that she isn’t comfortable doing. The conversation is going along just dandy and then you ask a question – they say nope can’t help you – and you are left with this awkward silence. But her motto is to “just say yes and figure it out later.&#

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Make or Break Moments

MARCH 13, 2010

The point being – they were consistent with their name in every online venue. Are you using the same name every where or do you some times use your company name or your tag line or your slogan? How easy to just say “find me at @Putcustomers1st on every site on the web.&#

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Make or Break Moments

MARCH 22, 2010

Posted by Deborah Chaddock Brown on March 22, 2010 under Customer Moments , Expectations , Resolving Conflict | Be the First to Comment “Experience is what you get when you didn’t get what you wanted.&# We don’t always get what we want. We can’t always please everyone. But we do get an experience.

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Make or Break Moments

DECEMBER 25, 2009

He wasn’t cynical or skeptical; he took things at face value. Remember when we were young and couldn’t wait to close our eyes and go to sleep because we knew the next morning would be Christmas and there would be surprises and great joy at every turn? Everything viewed through his young eyes was fresh and new.

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Make or Break Moments

JULY 28, 2010

This whole time I am waiting to see if this is a prank but I don’t think so. Now he can’t know that my neighbor died unexpected yesterday or that I have a very close friend just diagnosed with stage four cancer. It is like the guy in the bar that comes up and says “haven’t I seen you somewhere before?&#

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Make or Break Moments

MAY 3, 2010

It has a name that can’t be pronouced correctly without assistance. I don’t have anything else to say. In the first paragraph it asks the question “What does it taste like?&# The response on the bottle? LIKE NOTHING. And it tastes like nothing? It tastes like water. It tastes wet. But like NOTHING?

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Make or Break Moments

MARCH 15, 2010

But they didn’t see this, because their arrogance had made them complacent. WE WEREN’T MAKING OUR CUSTOMERS HAPPY. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. Basically the book is about how we view the peaks and valleys of our life; at work and in our personal life. the young man asked.

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Make or Break Moments

JANUARY 16, 2010

I have to be honest, I don’t go for the food. My companion doesn’t have his reading glasses and leans over the bar and asks the waitress for a pair of glasses. And you don’t need reading glasses to enjoy them! I didn’t know you went to Hudson high. I only go when The Reunion Band is playing.

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Make or Break Moments

AUGUST 13, 2010

She also talked about a strategy she employs for marketing to customers that doesn’t involve advertising – it is called C.R.I.S.P. She also talked about a strategy she employs for marketing to customers that doesn’t involve advertising – it is called C.R.I.S.P. The customer must come first.

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Small Business Labs

JUNE 2, 2014

Key quote from the article: "Just putting the bowl on the ground and walking away isn't the humanized experience that pet parents are looking for." " As the article points out, pet food is a big industry. pet food sales totaled an estimated $21 billion, up 24% since 2008.    Pet Trends'

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Make or Break Moments

MAY 20, 2010

One of those, when I get around to it, tasks that I won’t ever complete. And don’t we want to be visible and available to those 280 million? People who might want to see my website on their handheld but because I haven’t developed a mobile version – they either can’t see it or can’t navigate easily.

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Make or Break Moments

SEPTEMBER 3, 2010

It doesn’t sound like this is a location edict, but more of a companywide policy. It is interesting that the Claire’s credit card slogan is “get what you want.&# Because isn’t it really “get what you want as long as Claire’s isn’t inconvenienced?&# Sounds like a personal problem.

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Make or Break Moments

APRIL 11, 2010

above employee isn’t Tom, he just has the smock on) Crap. “Yeah, Tom is right, if we don’t put customers first we could get fired.&# Oh, there’s motivation for you. The roller perfect – the roller extender that he recommended wouldn’t lock properly and caused many bad words to slip from my lips.

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Make or Break Moments

JULY 9, 2010

Maybe that doesn’t seem like a lot of years for some businesses but they are a computer company. Big main frame machines that took up an entire room in a company, cost millions of dollars and required special cooling so they didn’t over heat. is celebrating their 35th year in business.

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Make or Break Moments

JUNE 21, 2010

I do spend as much time at the Chautauqua Institute as possible but I don’t do anything else. If there isn’t anything you would DO differently – is there a new way to LOOK at your business or your customers that might make a difference? As this article suggests ( [link] ) well thought out change is often best.

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Make or Break Moments

FEBRUARY 10, 2010

And isn’t it fun to find new blogs to read? Off to check out the archives here and at a couple of others I haven’t read before. Dennis Deborah Chaddock Brown said, Hi Guys – thanks for the visit. Mark, I have the same problem over at AllBusiness, you have to become a member to leave posts.

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Make or Break Moments

JUNE 4, 2010

My father would say “Why are you working so hard – it doesn’t say Debbie Vision over the door?&# It doesn’t matter if no one care…I care and to me, it does say “Debbie Vision.&# He would shake his head and mutter something about working myself sick and to some extent he was right.

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Make or Break Moments

APRIL 12, 2010

I am pretty handy, in fact, I don’t use the included allen wrench or open ended wrench – I have my own tools. But I sure didn’t like the fact that the instructions made it far more difficult than it needed to be simply because they weren’t consistent in the name of the parts. It is a Dorchester bed.

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Make or Break Moments

DECEMBER 18, 2009

I have just been made to feel more stupid than dirt and it isn’t a feeling I enjoy. But what happens when you have to use one of the old fashion, non-computer pieces of equipment because the fancy stuff isn’t available? How do I get credit for it?&# “You can’t because you didn’t do the exercise.&#

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Make or Break Moments

JUNE 28, 2010

They didn’t know me. They didn’t trust me. Hey, you don’t happen to have a white van do ya? If the kitchen is the heart of the home then doesn’t it stand to reason that the office with the best snacks is the hub of the company??? How could I get people to come to me? It works brilliantly!

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Make or Break Moments

AUGUST 18, 2010

And we aren’t exactly quiet. Mocha Joe’s Coffee Shop (formerly Arabica Coffee) has graciously hosted our meets up without a fee or fuss. And sometimes they have a right to fuss. We start with a table for four and sometimes keep moving their furniture until we can accommodate 12-16 people!

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Make or Break Moments

JULY 1, 2010

June 20, 2010 Sheila Clover English , Social Network Committee Chair , International Thriller Writer’s Organization I didn’t know Sheila. Only problem is – I don’t know Sheila to give her a recommendation. For the six of you in the world who don’t know Chris Brogan (My Mom and kids were three of them.

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Make or Break Moments

MARCH 17, 2010

He thought – doesn’t see she the twisted thinking of calling when there is a “do not disturb&# sign? “That’s our policy,&# she told him. He isn’t giving me lip service – he listens and he responds. Why, when his first two experiences were less than stellar? Give me an example?

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Make or Break Moments

DECEMBER 16, 2009

That’s fine and good, but if the sales associates don’t understand the importance of those first 30 seconds, then you’ve missed the opportunity to make a difference. We only get one chance at a first impression and Leslie’s first impression clearly isn’t positive in this example.

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Make or Break Moments

AUGUST 2, 2010

But it isn’t easy. Listen carefully to customer complaints – is there a trend that needs to be addressed – an employee or a process that isn’t customer -focused? Glenn Ross at All Business published a post called How to Lose Customers and Fail at Business which consists of a 20 question true/false quiz.

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Make or Break Moments

JANUARY 20, 2010

“I was always the first in line to ask a question,&# Leslie told me. “I wanted to know why I didn’t win and what the judges thought I should have done differently.&# I was listening for patterns that I couldn’t ignore. Leslie used to show horses. She listened carefully each time to what they had to say.

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