How to improve customer service in the digital world
Service Untitled
JULY 3, 2012
Wachovia turned into Wells Fargo in March 2011. The conversion had been going on since 2008, and Wells Fargo promised to become more environmentally friendly and use less paper and forms. Why isn’t there an application that will take my phone number and call me back as soon as the next customer service agent is available?
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