2008 2010 Customer Service Policies 
Make or Break Moments
AUGUST 27, 2010
Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response?
The Small Business Blog
MARCH 24, 2010
Copyright © 1994-2010 Winweb® · All rights reserved. Budget 2010 – The Saviour for Small Businesses? by Stefan Töpfer on Mar 24, 2010 Today, Alistair Darling revealed the budget for the coming year. A lot of policies were focused was on helping small businesses with a “£2.5 Not policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Make or Break Moments
JANUARY 26, 2010
Posted by Deborah Chaddock Brown on January 26, 2010 under Attitude , Customer Moments , Resolving Conflict | 3 Comments to Read I love conversations with Leslie Ungar. Someone asked him if people took advantage of Nordstrom’s famous return policy. But the associate smiled and happily gave the customer a refund.
Make or Break Moments
JANUARY 5, 2010
Like snowflakes, each customer’s needs are different and we have to be open and aware by using our active listening skills to learn about their unique circumstance. My backyard is buried in the white stuff. Yesterday as my daughter and I drove down the snow-covered road she had an interesting observation. It is so true.
Make or Break Moments
SEPTEMBER 3, 2010
It doesn’t sound like this is a location edict, but more of a companywide policy. Claire’s isn’t wearing the customer’s shoes – I would suggest they spend a minute viewing their new policy from the customer’s perspective. The jewelry is fun and flirty and affordable.
Make or Break Moments
AUGUST 2, 2010
Glenn Ross at All Business published a post called How to Lose Customers and Fail at Business which consists of a 20 question true/false quiz. We do not track customer complaints in order to identify trends. Our senior managers seldom interact with customers. The CUSTOMER, every time. But it isn’t easy.
Make or Break Moments
AUGUST 25, 2010
Posted by Deborah Chaddock Brown on August 25, 2010 under Telephone Moments | 2 Comments to Read Often our first interaction with our customer is over the phone. Get Human is a website that offers a listing of companies and their customer service numbers and the shortcut secrets to help you connect with a real person.
Expert insights. Personalized for you.
100 
Let's personalize your content