Expert’s Corner: Delivering Voice of the Customer
Customers Rock!
APRIL 14, 2010
Countless reports and case studies have proven this linkage. A recent report that caught my attention is Watermark Consulting’s 2007-2009 performance analysis, which examines Forrester’s 2007 Customer Experience Index and shows how customer experience leaders outperform laggards in the stock market. It’s harder than it sounds.
Let's personalize your content