2007 Customer Service Etiquette Survey 
Service Untitled
JUNE 8, 2010
Service Untitled The blog about customer service and the customer service experience. With a constant emphasis on customer service, Kazanjian reveals the simple philosophy of Taylor’s approach to customer service. The book emphasizes that satisfying customers is not complicated.
Service Untitled
MARCH 15, 2010
Service Untitled The blog about customer service and the customer service experience. On Valentine’s Day, 2007 an ice storm in the northeast set the venue for a customer service disaster when hundreds of passengers were held captive on the tarmac and thousands of travelers were stranded in airports.
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Service Untitled
FEBRUARY 26, 2009
Service Untitled The blog about customer service and the customer service experience. I write about working with angry customers fairly regularly and have a category devoted to it , but it is still a challenge to work with angry customers. How do you work with that customer?
Service Untitled
APRIL 7, 2010
Service Untitled The blog about customer service and the customer service experience. Their low prices lead the industry, but their policies toward the public most likely defies any basic rules of customer service no less customer satisfaction. Do toll-free numbers help customer service?
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