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Expert’s Corner: Delivering Voice of the Customer

Customers Rock!

Countless reports and case studies have proven this linkage. A recent report that caught my attention is Watermark Consulting’s 2007-2009 performance analysis, which examines Forrester’s 2007 Customer Experience Index and shows how customer experience leaders outperform laggards in the stock market.

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Coworking Labs - Our New Research Blog for our Coworking Project

Small Business Labs

Follow us on Twitter Emergent Research EMERGENT RESEARCH is focused on better understanding the small business sector of the US and global economy.   We first wrote about coworking in a research report in the Intuit Future of Small Business report The Changing Face of Entrepreneurship , which was released in January of 2007

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