article thumbnail

Service Untitled» Blog Archive » Panera Bread 2010 “25 Customer.

Service Untitled

So we have a few of Panera’s policies that set them apart from other restaurants, and that includes antibiotic free chicken, no trans fat, many natural ingredients and an impressive list of whole grain breads, but does that have a significant impact on customer service and the Business Week’s award?

2010 40
article thumbnail

Service Untitled» Blog Archive » Employee satisfaction a key to.

Service Untitled

Depending on the company policy, budget or protocol, definitive rewards keep employees striving towards the next level. If an employee perceives something in the company policy or required protocol when dealing with customers isn’t working, someone in management should deal with the problem before it becomes a major issue.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Service Untitled» Blog Archive » White Glove Service in 4 Steps

Service Untitled

If the employees are restricted by a huge number of rules, policies, or procedures (that they don’t have the power to excuse themselves from in certain situations), the customer service experience will suffer. If you have the best employees in the world, but a dirty store, office, hotel, restaurant, etc.,

article thumbnail

Why You Should Travel Back Through Time | Men With Pens

Men With Pens

My blog focuses on London restaurants, which means in some cases you really are travelling back in time because restaurants come and go so regularly. By re-reading my entire trip log from the 2006 journey, I was not only reminded of where we stopped, it got me really enthusiastic about repeating the trip. Powered by frugal

Travel 40
article thumbnail

The Procrastinator's Guide to Writing | Men With Pens

Men With Pens

You love to work in public restaurants. Spiritually, ecumenically, grammatically." - Captain Jack Sparrow Home | Services | About | Comment Policy | Disclosure | Contact Copyright © 2006 - 2010 30 Sous Zero Inc. You’re into GTD now, so you need 43 folders to get organized and productive. Have lunch out. Might as well.

2010 40
article thumbnail

Three Reasons You Need to Convince Newbies They Need a Website.

Men With Pens

The last time I went to a restaurant, I checked online for a menu before calling to make reservations. They had many different reviews of their restaurant, but the ones that came up first were the negative ones. I’m betting it’s been a long time. The last time I needed a plumber, I looked one up online. Powered by frugal

2010 40
article thumbnail

How to find your writing voice | Men With Pens

Men With Pens

You’re a parent or a friend or a lover or an employee or a speaker or a blogger or a stranger on the street or a patron at a restaurant or a person jogging in the park. Remember that you’re also not just you, but many people. You have many facets of personality, and each one is a part of you. Powered by frugal

2010 40