2006 Interviewing Phones Staples 
Service Untitled
SEPTEMBER 15, 2009
Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.) Having to repeat information to multiple agents or to the same agent.
Men With Pens
MARCH 8, 2010
Throughout the months of phone calls, backtracking, moving forward, and backtracking again, there was a lot of confusion. My phone plressed the return key and it submitted. The 2¢ Staple and other stories Reply Vanessa ( @notesovercoffee ) March 9, 2010 at 1:56 pm Wow. Then the executor found another will. A lot of irritation.
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