Office Dynamics
JULY 9, 2014
Twitter was founded March 21, 2006. PatriciaRossi Etiquette Expert, Author EVERYDAY ETIQUETTE, Professional Speaker,NBC Daytime’s National Manners Correspondent,Kindness not Formality,Relationships not Rules. Many of the early adopters have years of tweets and relationships built on this communication platform.
Service Untitled
OCTOBER 12, 2010
Many agents politely listen, but consider the training course just a supplement to common sense. Training needs to start with a clear objective, and role-playing places the service representative into the shoes of the customer, and helps to bring clarity to particular situations. How do we then make it more interesting and applicable?
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Service Untitled
SEPTEMBER 21, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Employing company vision in customer service training Cheryl September 21, 2010 Culture , Customer Satisfaction , Customer Service , Hiring & Training 1 Comment Every company needs a motivational vision; what you want your company to ultimately become.
Service Untitled
MARCH 31, 2010
Toll collectors need to have customer service training also. Service Untitled The blog about customer service and the customer service experience. They need to be hired because they can not only do the job, but be able to deal with the customers – just like any other consumer oriented position.
Service Untitled
SEPTEMBER 27, 2010
It becomes a finely honed combination of quantity and efficiency developed by knowledge of the product, understanding the needs of customers, training, and the support tools available to the customer service team. In a call center, there are super stars, top performers, middle of the road workers, and low performers.
Service Untitled
SEPTEMBER 13, 2010
Employees need to be better trained and rewarded for exemplary customer service behaviors using team awards, benefits and senior management acknowledgments. Organizations need not be defensive, and should help employees learn and train what will make the customer experience better.
Service Untitled
JUNE 30, 2010
Remember train, train, train. Employees need to be trained in handling customers and how to address them. The plan includes teaching employees how to deal with customer support on a different and much larger scale, how to talk to people, create content and answer questions.
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