2006 Email Etiquette Phones 
Service Untitled
JULY 30, 2010
All it took was my phone number and email address, and I would earn money back on all of my purchases. It’s so easy to communicate with someone once you have their email address, and doing it through newsletters, and promotional updates provide an interesting and upbeat way to stay in touch with all of your loyal customers.
Service Untitled
APRIL 2, 2009
Some useful contact volume metrics to track are: The number of phone calls, live chats, emails, etc. It can certainly be misused or misunderstood, but assuming it’s collected properly, it won’t make mistakes. The time each interaction takes to complete. How many people are working at a given time.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Service Untitled
MARCH 16, 2009
Less time spent by representatives on the phone, over chat, etc. Because customers don’t have to keep calling or emailing back to get their issue resolved, representatives are able to move on and help other customers instead of having to go back and keep addressing the same problem. Saving money. saves the company money.
Service Untitled
OCTOBER 21, 2009
Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Abandonment Basics Douglas October 21, 2009 Behind the Scenes , Customer Service Experience 4 Comments Phone systems (also called IVRs or PBXes) usually measure something referred to as a call abandonment rate. email, web, etc.). email, web, etc.).
Service Untitled
JUNE 4, 2009
An entrepreneur I met with recently told me that his company regularly calls and emails its competitors to see how good they are. They measure objective things like how long it takes to get a human on the phone, how long it takes to get a product, how long it takes to get an email response, etc.
Service Untitled
OCTOBER 6, 2010
Let’s also assume that the customer can identify the mood of a customer service agent by their pace, volume, inflection, intensity, and even attitude whether it is over the phone or in person. Take for instance the example of a title closing company here in South Florida. Maybe it’s time for a bit of attitude adjustment?
Service Untitled
JUNE 30, 2010
When dealing in customer service, the importance of call centers and emails make profound impressions, however the interaction is generally private; that is between the customer service representative and the customer. Maximizing Social Media: Part 1 of 2 When we were kids we use to construct a “phone. At a local. Networking.
Expert insights. Personalized for you.
40 
Let's personalize your content