Service Untitled

SEPTEMBER 17, 2010

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.

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Make or Break Moments

AUGUST 7, 2010

I first learned about Treasure your Customer Day from Entrepreneur magazine in 2006. Here is a blurb from a blog written in 2005 about Treasuring your Customers written by Kirsten Osolind : August 7 marks “Treasure Your Customers Day.&# But it certainly didn’t start there.

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The Small Business Blog

AUGUST 8, 2010

They all have to do their part by providing excellent customer service. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. Explaining it to potential customers should become second nature to them. Everyone in a small business is part of the selling team.

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Service Untitled

SEPTEMBER 8, 2014

I started Service Untitled way back in April 2006 to document my experiences running customer service teams at a variety of quickly growing companies. I wanted to learn from others and share what I had learned myself. This is the 1,243rd and final post on Service Untitled. Service Untitled'

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The Small Business Blog

MAY 18, 2010

by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided. If you want to build a business it’s important to learn how to let things go.

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The Small Business Blog

MAY 13, 2010

It is difficult to say but in small business we can learn a lot abut the importance of public relations through this story. WinWeb Pitch of the Week – Digistar Solutions » « Previous Entries This entry was posted on Friday, May 14th, 2010 at 7:30 am and is filed under Customer Service , Development , How to.

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The Small Business Blog

JUNE 20, 2010

Try to learn a bit about the industry that your prospective business customer works in so you don’t look out of your depth. It may seem obvious, but periodically asking a customer about how you or your service/product can help make their work-flow easier builds relationships. Number 3 is also especially relevant.

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The Small Business Blog

FEBRUARY 21, 2010

That said, I’m a firm believer that a bit of ‘gut feeling’ on the right person goes a long way – I’ve hired many people over the years and sometimes the candidate who is ‘technically’ the best, doesn’t always fit in to the organisation – that’s just something you learn over time though.

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The Small Business Blog

JUNE 6, 2010

Learn how to use publishing software and create eye-catching promotional material. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! Digg Furl Netscape Yahoo!

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The Small Business Blog

JANUARY 31, 2010

Learn about how your company structure affects pay. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! Research the going rate for CEOs in your industry.

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Service Untitled

DECEMBER 14, 2010

Cheryl’s post yesterday marked an important milestone for Service Untitled – our 1,000th post. I started Service Untitled all the way back in April 2006 (you can see the full archives here ) and since then, the blog has grown into a leading blog on customer service and the customer service experience.

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Customer Service 2006 Holidays Interviewing 40

The Small Business Blog

JULY 13, 2010

It might take time, but you will learn a great deal about how to, and how not to, do things! Networking not only allows you to meet potential clients but you will also learn valuable lessons from people who are more experienced in the business world. Digg Furl Netscape Yahoo!

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The Small Business Blog

MARCH 14, 2010

Learn everything you can about your competition, their products and how they advertise. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! Digg Furl Netscape Yahoo!

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The Small Business Blog

MARCH 16, 2010

If an area such as accounting is your weakness, rather than wasting time learning the skill it may be more cost-effective and time efficient to outsource the service. Work out if these weaknesses will truly impact your business, and if there are ways to improve in these areas. Digg Furl Netscape Yahoo!

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The Small Business Blog

FEBRUARY 16, 2010

You might be surprised how much you can learn about your people and your business! when I was managing people I learned fast that setting an example got the most response and number 4 helped keep people fired up. If you want them to be engaged, ensure that you’re engaged. Be accessible – today’s workers value face time.

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The Small Business Blog

JANUARY 13, 2010

Although he never finished high school, Scudamore loves nothing more than learning. Within his business he has established what he calls a Mentor Board of Advisors, a group of people he turns to for advice and learning. Today they have 95 franchise partners across North America and are in 47 of North America’s top 50 cities.

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The Small Business Blog

DECEMBER 20, 2009

If you are no longer personally growing and learning in your role it can cause your business to stagnate. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!

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The Small Business Blog

MAY 20, 2010

When you begin employing staff you need to quickly learn how to not only manage them, but also how to help them achieve their best. Allow your staff time to come to you with ideas or questions; you’ll learn a lot about your business and might even discover an avenue you’d never thought of taking. Digg Furl Netscape Yahoo!

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The Small Business Blog

JANUARY 21, 2008

The fact that there are plenty of highly profitable companies, with for instance bad customer service, does not mean they are not loosing customers. With my focus on micro business, it is imperative to get customer service right since it is often the main differentiator to bigger and/or cheaper competition.

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The Small Business Blog

JULY 20, 2010

As I have mentioned previously , I am looking to help small businesses to hold conversations, engage with each other and learn from what is happening in the big business world. Small business owners need to consider ‘online’ an extension of their market place and learn to communicate well within that environment.

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The Small Business Blog

NOVEMBER 8, 2009

Not only that, you have someone that is learning the latest and greatest tech practices. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! Thanks for the list!

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The Small Business Blog

JULY 27, 2010

For example, if you learn about products that are doing well in other countries then you may be able to adapt them for sale here if no-one else is doing it. Although these sectors will be crowded, at least there is a guaranteed market there for you to fight for a share. Digg Furl Netscape Yahoo!

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The Small Business Blog

NOVEMBER 9, 2009

No large retailer can be all things to all people, and there are always going to be segments of the population whose needs for particular products and/or services are going unmet. Learn how your small business can capitalize on these unmet needs and find and master your own niche market. Digg Furl Netscape Yahoo!

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The Small Business Blog

FEBRUARY 9, 2010

5 Comments » | Trackback | Share This 5 Responses to “ Are You A Competent Communicator? &# Alex Conforti Said on February 10th, 2010 at 3:19 pm Knowing your communication style, as you mention, is a great help for learning how you communicate. You can leave a response , or trackback from your own site. Digg Furl Netscape Yahoo!

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The Small Business Blog

APRIL 27, 2010

I look forward to reading your pitches, and learning more about your small businesses! do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! Digg Furl Netscape Yahoo!

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Service Untitled

SEPTEMBER 13, 2010

Service Untitled The blog about customer service and the customer service experience. a Georgia provider of Customer Experience Management reported American consumers feel customer service satisfaction has slipped since the first quarter of the year. noted the downward trends. Of the 31.5%

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Customer Service Etiquette 2010 2006 40

The Small Business Blog

NOVEMBER 30, 2009

Lessons from recession will help SMEs’ future roadmap courage and… : Learning lessons from recession important for future upswing SMEs should graduate from growth by default. Plenty of Indianapolis-area companies are for sale. … Addressing the need gap of SMEs’ needing small funding, R. Digg Furl Netscape Yahoo!

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The Small Business Blog

OCTOBER 2, 2006

by Stefan Töpfer on Oct 02, 2006 After spending a couple of hours on online support on Saturday and Sunday, following our new Plug-in CashBook (find Demo here) release, you may be mistaken to believe that I was helping my customers to use the new plug-in. WinWeb CashBook FREE! Digg Furl Netscape Yahoo!

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Service Untitled

SEPTEMBER 27, 2010

Service Untitled The blog about customer service and the customer service experience. It becomes a finely honed combination of quantity and efficiency developed by knowledge of the product, understanding the needs of customers, training, and the support tools available to the customer service team.

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The Small Business Blog

NOVEMBER 2, 2009

Entrepreneurs benefit from mentors : Starting a new business involves a steep learning curve, but thanks to a local mentoring program, owners of fledgling Sask atoon businesses can call on the experience of established entrepreneurs. Digg Furl Netscape Yahoo!

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The Small Business Blog

FEBRUARY 23, 2010

I came across one company from Canada which took SEO optimisation into their own hands and learned through experience and extensive testing a few proven ways to boost Google’s rankings of your website. Encourage other sites to link to yours – this may be a well known strategy but it can’t be reinforced enough. Digg Furl Netscape Yahoo!

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Service Untitled

APRIL 8, 2010

Service Untitled The blog about customer service and the customer service experience. Everyone puts their best attitude forward when interviewing for a position, but during the training period and internship, we can use the opportunities to observe and evaluate each new customer service agent.

Customer Service 40

Customer Service Training Etiquette Confidence 40

The Small Business Blog

JUNE 29, 2010

The only issue that comes up is that just like with traditional hardware and software… there is always a learning curve and employee’s often run into tech problems that they either try to solve themselves… or ask their neighbor to help out with. Digg Furl Netscape Yahoo!

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The Small Business Blog

FEBRUARY 2, 2008

Now you can learn what went wrong and understand your business better, it will force you to rethink and face facts. You will be amazed what you can learn about the financial dynamic in your small business within one hour, that is often all it takes to get started. Digg Furl Netscape Yahoo!

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The Small Business Blog

MARCH 20, 2008

What have I learned yesterday? Quality, customer service and a niche market, what could possibly go wrong. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!

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The Small Business Blog

FEBRUARY 2, 2009

You learn to enjoy that and understand that they are doing that because they are hurting – after all we are destroying their business model, which made them all very much money. I think that when the reputation of our industry is at stake we need to work together. If Sage will do that remains to be seen? Digg Furl Netscape Yahoo!

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The Small Business Blog

MARCH 30, 2010

Another tip I have is to learn to say ‘no’ Too many people especially in this economic downturn are too afraid to say no to tasks or turn down work if they are a freelancer. You can leave a response , or trackback from your own site. You also need to ask for more resources if you are snowed under. Digg Furl Netscape Yahoo!

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