2006 Company Education Etiquette 
Service Untitled
OCTOBER 1, 2010
.’ Branding used to be just associated with a company logo or a business card, but that was 20 years ago. With the popularity of the internet, consumers are much better educated and have become savvy decision makers. A company can’t be everything to everyone, and each company needs to find their own particular niche.
Service Untitled
OCTOBER 8, 2010
When asked if Ford might consider lifetime warranties, the company commented that longer warranties allow customers greater potential for abuse. Customer relationships are based on a company’s service especially in the auto industry. Companies can not take the customer for granted and need reliability and flexibility.
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Service Untitled
OCTOBER 26, 2010
More than price, since companies vie for the best prices all the time, is to make truly lasting impressions in order to win customer loyalty. Companies may have larger, more inviting stores, but providing superior service is still what sets apart Zappos from ABC Shoes. Don’t make excuses when your company messes up.
Service Untitled
JUNE 14, 2010
Let’s assume that employees want to do their best when hired, however a company’s ability to create a culture where people are accountable is a daunting task. Compare it to being a parent; we help our children through guidance and education to become accountable for their own actions.
Service Untitled
JUNE 15, 2010
When an employee reaches a five, ten, twenty year or more milestone in the company, or has achieved additional certification or education, special recognition is appropriate. Depending on the company policy, budget or protocol, definitive rewards keep employees striving towards the next level.
Service Untitled
OCTOBER 6, 2010
Take for instance the example of a title closing company here in South Florida. In real estate, one of the basic elements of being able to match a buyer with a home is to listen to the buyer’s wants, to educate the buyer about reasonable expectations, and to explain to the buyer some options that might be considered.
Service Untitled
MARCH 22, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives B&H Customer Service Douglas March 22, 2010 Culture , Customer Service , Little Things, Big Differences , Specific Companies 3 Comments When I was in New York last week, I visited the famous B&H Photo Video electronics store on Manhattan’s West Side.
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