Customers Rock!

MAY 5, 2011

This book has actually been a long time in the making – not so much from the perspective of how long it took to write it (see The Story below) but from the perspective that I have had this book in mind since before I began this blog in December of 2006. Less than a week later, I received an email from an editor at John Wiley & Sons.

Customer Service 100

Customer Service Social Media AT&T Interviewing 100

Men With Pens

FEBRUARY 21, 2010

How intention makes a brand – a quick case study Reply James ( @MenwithPens ) February 22, 2010 at 8:46 am Alright. And yes, I admit to deleting a few that were just pointless, and of the “Happy [Insert Holiday Here]&# variety – not like I could post the same post every year, LOL. Beth Coetzee´s last blog.

Travel 40

Travel 2010 AT&T 2006 40

Men With Pens

NOVEMBER 29, 2009

Must be that French blood and all…) @Steve – May I present you Case Study Number 3875, James Chartrand. And happy holidays, Akemi – Yes to Me´s last blog. My writing voice changes and sometimes I come off harsher than I’d like. I’m not quiet. Definitely not. (I I think you can attest to that!)

Confidence 40

Confidence 2009 Self Esteem AT&T 40

Men With Pens

DECEMBER 6, 2009

Holiday Season Kicks Off – 2 Weeks in Review! When their readers don’t actually know what they do, because they never visit the site, they simply open Google Reader or their email for the RSS feed. Having said that, it could be worth a case study. And I’m not too worried about it either. Leave a Comment!

2009 40

2009 AT&T Retirement Twitter 40