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7 Ways to Position Yourself as an Admin Leader

Eat Your Career

So, back in 2006, I started a blog for admins called The Executive Assistant’s Toolbox, where I shared tips and tricks for success in the field. Shockingly, that blog got really popular really fast. My blog was actually purchased by a start-up company (an online community for admins) and I was hired to help build it.

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Looking Forward – Skills to Learn for 2011 and Beyond?

Office Dynamics

A guest blog post by Kemetia Foley, CPS/CAP. Kemetia operates the blog superppn.blogspot.com. It doesn’t take a brain scientist to see that more and more firms are counting on employees and middle management to handle their own calls, prepare their own documents and make their own travel arrangements. The choice is yours.

Skills 100
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Looking Forward – Skills to Learn for 2011 and Beyond?

Office Dynamics

A guest blog post by Kemetia Foley, CPS/CAP. Kemetia operates the blog superppn.blogspot.com. It doesn’t take a brain scientist to see that more and more firms are counting on employees and middle management to handle their own calls, prepare their own documents and make their own travel arrangements. The choice is yours.

Skills 100
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Service Untitled» Blog Archive » Airlines customer satisfaction.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. And Erika is not alone since more than half of Americans have a summer trip planned, and the airlines hope to capitalize by the flurry of travelers. The lines move a lot faster now. Next year’s surveys should be even more interesting.

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Service Untitled» Blog Archive » Customer perks for poor customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Examples of perks awarded for poor customer service can include coupons, discounts, free upgrades, travel miles, free hotel accommodations, movie tickets, and the list goes on. As customers, we just all need to know how to ask for them.

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Service Untitled» Blog Archive » Customer complaints to be.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. According to the Better Business Bureau, complaints have increased by 170% in the last five years concerning delayed and canceled flights, lost baggage and being stranded on the ground.

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Service Untitled» Blog Archive » NJ toll road collectors lack.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Toll collectors need to have customer service training also. Short of making it obligatory for everyone traveling the roads to use EZPass or Sun Pass, customer service rules should apply to everyone – even toll collectors.