2006 Blog Etiquette Policies 
Service Untitled
FEBRUARY 26, 2010
Service Untitled The blog about customer service and the customer service experience. The Panera Bread establishment in Palm Beach Gardens is attractive and offers free wifi, which is where I am writing this blog post. They offer freshly baked breads, pastries, sandwiches, salads, and soups during breakfast and lunch.
Service Untitled
NOVEMBER 6, 2009
Service Untitled The blog about customer service and the customer service experience. Employees, and especially managers, who are too far removed from the actual issues and the actual customers are going to have a harder time coming up with effective policies and good ideas. Policy creation, personnel management, interviewing, etc.
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Service Untitled
JUNE 15, 2010
Service Untitled The blog about customer service and the customer service experience. Depending on the company policy, budget or protocol, definitive rewards keep employees striving towards the next level. Employees should be able to voice their opinions and concerns to management without the threat of repercussions.
Service Untitled
AUGUST 17, 2010
Service Untitled The blog about customer service and the customer service experience. And finally, one of the basic customer service policies is to accept blame, apologize to the consumer, and correct the mistake immediately.
Service Untitled
APRIL 22, 2010
Service Untitled The blog about customer service and the customer service experience. For example, in Florida insurance companies were no longer writing flood insurance policies. Service Untitled» Blog Archive » Internal customer service counts too [.] Practice proactive information sharing. Imagine that?
Service Untitled
MARCH 22, 2010
Service Untitled The blog about customer service and the customer service experience. Liberal return policy. B&H isn’t the only retail store that has a very liberal return policy (see this post on Nordstrom). B&H places a premium on customer loyalty, which is why they have a liberal return policy.
Service Untitled
APRIL 29, 2010
Service Untitled The blog about customer service and the customer service experience. This requirement might be extended for a period of time to allow airline companies to upgrade their computer capabilities, however it will be nice not to play the “delay&# guessing game anymore.
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