The Small Business Blog

NOVEMBER 30, 2009

Copyright © 1994-2010 Winweb® · All rights reserved. The Latest Entrepreneurial Fantasy Is Selling Cupcakes : Move over restaurants and bed-and-breakfasts. Benefits of Online Software for Small Business. Concentrate on your business, not your office. OnlineOffice: Overview Get the Flash Player to see this player.

2009 100

2009 UPS 2008 2007 100

Service Untitled

OCTOBER 13, 2010

Cheryl October 13, 2010 Customer Service , Customer Service Experience , Surveys No Comments Empathica, a customer service management firm, surveyed 3,000 U.S. and Canadian consumers about the value of good service over the quality of food they are given at restaurants. With that comes quality food and consistent service.

Customer Service 40

Customer Service Restaurants 2010 Etiquette 40

The Small Business Blog

MARCH 20, 2008

Copyright © 1994-2010 Winweb® · All rights reserved. Raphael Dobbin is not going to help me loose any weight soon with his idea of a West African restaurant, but he was going to offer me free fruit as a dessert option for healthier living. What is Small Business Infrastructure? Digg Furl Netscape Yahoo!

2008 100

2008 2007 2006 2009 100

The Small Business Blog

NOVEMBER 13, 2007

Copyright © 1994-2010 Winweb® · All rights reserved. I put together a 10 question survey that I had planned to accost passers by with outside the few foreign wine boutiques as well as restaurant owners. Richard Said on April 26th, 2010 at 12:05 pm Doing online jobs is so much popular in developing countries.

2007 100

2007 2008 2009 2006 100

Service Untitled

APRIL 16, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty built on company focus Cheryl April 16, 2010 Customer Service , Proactive 2 Comments I grew up in a very small town where we were mostly limited to one grocery store, one department store, one morning restaurant, and even one book store.

Customer Service 40

Customer Service Credit Card Restaurants Etiquette 40

Service Untitled

SEPTEMBER 13, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives American consumers report downward trends in customer service satisfaction Cheryl September 13, 2010 Customer Satisfaction , Customer Service No Comments Empathica Inc., Service Untitled The blog about customer service and the customer service experience.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

JUNE 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee satisfaction a key to exemplary customer service Cheryl June 15, 2010 Customer Service , Employees 1 Comment A motivated workplace helps all of us do our jobs better. Service Untitled The blog about customer service and the customer service experience.

Customer Service 40

Customer Service 2010 Etiquette Policies 40

Service Untitled

SEPTEMBER 21, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employing company vision in customer service training Cheryl September 21, 2010 Culture , Customer Satisfaction , Customer Service , Hiring & Training 1 Comment Every company needs a motivational vision; what you want your company to ultimately become.

Customer Service 40

Customer Service Training Etiquette 2010 40

Service Untitled

SEPTEMBER 25, 2009

If you have the best employees in the world, but a dirty store, office, hotel, restaurant, etc., If the employees are restricted by a huge number of rules, policies, or procedures (that they don’t have the power to excuse themselves from in certain situations), the customer service experience will suffer. The environment is respectable.

Customer Service 40

Customer Service Etiquette 2006 Restaurants 40

Men With Pens

FEBRUARY 21, 2010

Frank ( @[link] ) February 22, 2010 at 4:27 am I think it’s really interesting to look back at copy that you have written. Reply Frank ( @[link] ) February 22, 2010 at 4:32 am Working on a website, I literally travel back in time and revisit places that I’ve visited and remember experiences that I’ve had.

Travel 40

Travel 2010 AT&T 2006 40

Service Untitled

FEBRUARY 17, 2010

Guest Writer February 17, 2010 Customer Service , Guest Writers , Little Things, Big Differences 1 Comment One of the challenges that customer service professionals face on a daily basis is meeting customers’ service expectations. Service Untitled The blog about customer service and the customer service experience.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Service Untitled

APRIL 28, 2009

a nice gift card to a national restaurant chain). If you already have their address, it might be interesting to just send it along with a handwritten thank you note. Gift cards. Your volunteers might appreciate gift cards either for your services or for other services/products (i. Offer tours.

Credit Card 40

Credit Card Customer Service Gifts Etiquette 40

Men With Pens

APRIL 25, 2010

You love to work in public restaurants. Chris Mower ( @firesamurai ) April 25, 2010 at 12:14 pm I enjoy reading Dean’s blog. 5 Ways to Trim the Fat from Your Next Project Reply --Deb ( @__Deb ) April 25, 2010 at 12:43 pm Oh, this is just hilarious. Reply susan ( @susanfinch ) April 25, 2010 at 3:13 pm Thanks.

2010 40

2010 Doodle Facebook AT&T 40

Brilliantly Better

OCTOBER 18, 2010

Go Live As Often As You Can I remember how scared I was first time when Ian Peatey sent me direct message on Twitter asking me where the restaurant that I was having lunch was. At this restaurant? I had been a little bit of a loner before, even if I had my own company and all. Wait, will I actually meet this nickname?

2010 40

2010 Twitter Facebook Social Media 40

Men With Pens

MARCH 9, 2010

The last time I went to a restaurant, I checked online for a menu before calling to make reservations. OConnor ( @ocopy ) March 10, 2010 at 7:52 am It helps businesses better control their reputations online. They had many different reviews of their restaurant, but the ones that came up first were the negative ones. Kathleen K.

2010 40

2010 AT&T Email Google 40

Men With Pens

SEPTEMBER 26, 2010

Many of you have physical offices and brick-and-mortar businesses, from legal practices to restaurants to massage therapies to maple syrup farms. Copyright 2006 - 2010 30 Sous Zero Inc - All Rights Reserved. Let’s fix that up, shall we? How to blog for business when yours is bricks and mortar.

AT&T 40

AT&T 2006 Restaurants Legal 40

Brilliantly Better

MAY 17, 2010

19 comments… read them below or add one } 1 Parker Lee May 18, 2010 at 7:34 am Wow Dragos, this is a really good article. How to Write Excellent Blog Posts and Love Life Too Reply 5 Thursday Bram May 18, 2010 at 5:03 pm I think that experimenting with less is a question of finding a better balance. Get People To Like You.

2010 40

2010 AT&T Forms Lifestyle 40

Men With Pens

JULY 4, 2010

You’re a parent or a friend or a lover or an employee or a speaker or a blogger or a stranger on the street or a patron at a restaurant or a person jogging in the park. Nabeel | Create Your First Website July 5, 2010 at 3:19 am Great advice and points James. Reply ThoreyO ( @thoreyo ) July 5, 2010 at 8:24 am Hi James, great post!

2010 40

2010 AT&T Email Environment 40

Brilliantly Better

APRIL 11, 2010

You can become a chef and eventually open a restaurant, you can write a book of recipes, you can have a blog about cooking, you can give private cooking lessons or cater for private parties. Reply 2 Anastasiya April 12, 2010 at 4:31 pm Hi Lana, I am glad that you could relate to this post and I am happy to see your comment here.

2010 40

2010 AT&T Twitter Travel 40

Men With Pens

SEPTEMBER 12, 2010

We’d eaten great meals 6 days out of 7, and that last one had been a supper out at the restaurant with friends. Copyright 2006 - 2010 30 Sous Zero Inc - All Rights Reserved. I’d kept her company at the pool while she swam, we’d gone to the park, and we’d enjoyed walks and bike rides in the evenings. Good times.

AT&T 40

AT&T Lifestyle 2006 Restaurants 40

Brilliantly Better

MARCH 10, 2010

Maybe the trip turned out to be a fiasco because the budget exploded and now you have to do the dishes in a restaurant to pay for your plane ticket home (or, most likely, you ignored some very common sense rule and it turned out that rule was for real). Reply 3 Karol Gajda March 10, 2010 at 9:38 pm Great post Dragos!

2010 40

2010 AT&T Learning Mentoring 40

Brilliantly Better

JULY 6, 2010

by dragos on July 6, 2010 · 12 comments in Relationships & Society Tweet For more than 7 years I worked as a radio anchorman. Reply 2 Joshua Noerr July 6, 2010 at 3:07 pm Dragos, I never thought about the power you give someone whom you allow to validate you or your work. Into a microphone, that is.

2010 40

2010 AT&T Promotion Learning 40

Brilliantly Better

MARCH 7, 2010

Dragos Roua – Brilliantly Better The Personal Development Blog Home About me Top posts Archives Downloads Audio Recommended Products Contact How To Make An Impression in 25 Different Ways by dragos on March 8, 2010 · 17 comments in Relationships & Society Tweet This is a guest post by my friend Armen Shirvanian, @ Armen.

2010 40

2010 AT&T Self Esteem Gifts 40

Brilliantly Better

APRIL 26, 2010

13 comments… read them below or add one } 1 Celestine Chua April 26, 2010 at 10:57 am Dragos, thanks so much for this excellent guest post opportunity! Reply 2 Anne Lyken-Garner April 26, 2010 at 3:53 pm One definitely has to know the audience. This is a great opportunity to be writing a guest post at DragosRoua.com. Great post.

2010 40

2010 AT&T Goals Social Media 40

Men With Pens

DECEMBER 6, 2009

Saturday Project Update – Here’s to 2010 Reply Rena ( @RenaR ) December 7, 2009 at 8:39 am I got it – you’re unhappy that what you love to do doesn’t give you the security you want and you feel like you are being taken advantage of by a bunch of freeloaders. Nathan Hangen´s last blog. Nathan Hangen´s last blog.

2009 40

2009 AT&T Retirement Twitter 40