2006 2010 Etiquette Policies 
Service Untitled
FEBRUARY 26, 2010
So we have a few of Panera’s policies that set them apart from other restaurants, and that includes antibiotic free chicken, no trans fat, many natural ingredients and an impressive list of whole grain breads, but does that have a significant impact on customer service and the Business Week’s award?
Service Untitled
JUNE 15, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee satisfaction a key to exemplary customer service Cheryl June 15, 2010 Customer Service , Employees 1 Comment A motivated workplace helps all of us do our jobs better. Service Untitled The blog about customer service and the customer service experience.
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Service Untitled
APRIL 22, 2010
For example, in Florida insurance companies were no longer writing flood insurance policies. Service Untitled The blog about customer service and the customer service experience. Practice proactive information sharing. Send important information out before employees or representatives need it. Imagine that?
Service Untitled
AUGUST 17, 2010
And finally, one of the basic customer service policies is to accept blame, apologize to the consumer, and correct the mistake immediately. Service Untitled The blog about customer service and the customer service experience. How many passengers have waited around airport lounges extra time only to see pilots and support staff arriving late?
Service Untitled
JANUARY 5, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Abercrombie & Fitch Customer Service Cheryl January 05, 2010 Angry Customers , Customer Service Experience , Little Things, Big Differences No Comments A few days before Christmas, I went shopping at the mall with my friend and her daughter.
Service Untitled
APRIL 8, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Help customer focus with the right attitude Cheryl April 08, 2010 Behind the Scenes , Employees , Hiring & Training 1 Comment There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers.
Service Untitled
NOVEMBER 6, 2009
Employees, and especially managers, who are too far removed from the actual issues and the actual customers are going to have a harder time coming up with effective policies and good ideas. Policy creation, personnel management, interviewing, etc. Focusing on management. This is a valid point as well.
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