2004 Customer Service Stress Survey 
Service Untitled
AUGUST 5, 2010
Service Untitled The blog about customer service and the customer service experience. The customer service representative standing at the kiosk in the lobby of the bank had been speaking to a customer about a “Power of Attorney&# and its relevance to her aged parent.
Service Untitled
NOVEMBER 29, 2010
According to the 2010 US Primary Mortgage Origination Satisfaction Survey by J.D. Power and Associates, Bank of America tanked in their customer satisfaction. Finally, customers want to close on time; delays cause bad feelings, stress, extra moving charges, and more inconveniences. photo credit: Daquella manera.
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