Is Customer Service a Tactic or a Strategy?
Make or Break Moments
JUNE 27, 2010
A strategy – according to Dictionary.com is a plan, method, or series of maneuvers or stratagems for obtaining a specific goal or result: a strategy for getting ahead in the world. Take a look at your short term goals. bad joke – sorry about that) The same is true for tactics and strategy. hmmm sounds like the same thing.
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