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Service Untitled» Blog Archive » Building customer relationships.

Service Untitled

Using the Ritz Carlton and FedEx as models of customer service, changes in American Express service strives to create deeper emotional connections with their customers. A customer service applicant might be asked, “If you worked at American Express, how would you give a hug to a card member over the phone?&#

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Anyone can be an Administrative Assistant, right?

Laughing all the Way to Work

We have been the industry filing experts since 1985, and have found that the key to successful filing is to find the products /solutions that fit your needs. Admin in the Spotlight: Interview with Lynn Holgat. Great Article--As we at American Folder Company understand the challenges that many office environments face each day.