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Service Untitled» Blog Archive » Building customer relationships.

Service Untitled

Using the Ritz Carlton and FedEx as models of customer service, changes in American Express service strives to create deeper emotional connections with their customers. If the customer is a high value consumer, a customer care professional may send out a Home Depot gift card.

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Taking the time to acknowledge someone and say thanks.

Laughing all the Way to Work

The cards are all made with recycled paper and you can even include a gift if you like and this company will send it off for you. This could include sympathy cards, thank you cards, birthday cards, congratulations on a promotion, a card to reconnect with a client you havent heard from in awhile, or many other reasons. She loved it!