Customers Rock!

AUGUST 2, 2011

I would be eternally grateful if you would please leave a review on Amazon.com or on another online retail site as well as say a word or two about it on your blog or favorite social network. Be sure to come over to the book’s Facebook page to keep up with the Book Buzz and see the interviews.

Interviewing 100

Interviewing Facebook Networking UPS 100

Customers Rock!

DECEMBER 6, 2010

Armed with their own lists, and easy access to their social networks, they shopped and Tweeted heavily on both days. I was going to go nuts buying lots of stuff on the website, but it’s been down all day – lots of angry comments on their facebook. · Why doesn’t the website work!!!! Need to buy my ticket home. - -. ·

Social Media 100

Social Media Holidays Twitter Purchasing 100

Customers Rock!

SEPTEMBER 6, 2011

I recently exchanged Facebook messages with Deb Robison , a smart marketing and social media gal. Those of you only looking inside your own industry need to take a look around, as your competitors are not who you think they are – especially online. She wanted to share a customer service story with me and get my take on it.

Customer Service 100

Customer Service Social Media Credit Card Email 100