Examples Interviewing UPS Verizon 
Success
MARCH 23, 2023
When she asked investors to consider new companies, she noticed a disturbing pattern: “Founders always got a meeting if they looked a certain kind of way and went to certain schools, but if it was, for example, a Black woman who had gone to the same schools, like Stanford and MIT, she wouldn’t get a meeting.”
Service Untitled
SEPTEMBER 15, 2009
Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) The four examples above are good examples of broad categories of customer service frustrations. Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)
Service Untitled
FEBRUARY 19, 2010
The cameras were only set up in one spot and focused on the monument through the arch. I can’t help but notice the Maybelline mascara commercials promising lashes so lush and long that I can hardly wait to drive over to CVS and pick up the latest product. Was that real? Is it realistic?
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