Office Dynamics

MARCH 12, 2015

It is very hard for small business to find the money to support training. I wrote an article called Getting To Yes that outlines the steps you need to take to persuade your executive to support your training. What about taking advantage of training from Skillsoft or an employee training through your company?

IAAP 100

IAAP ASAP Administrative Professionals Training 100

Office Dynamics

MAY 23, 2012

We are often asked about doing etiquette seminars/programs onsite for administrative professionals across the country. Since we can't be everywhere at once and you can't always travel for the training we thought we would share this awesome resource with you. Wishing you all the best with your training.

Etiquette 100

Etiquette PDF Gifts Cubicle 100

Stephanie LH Calahan

MARCH 25, 2011

Thanks to Peter Coombs of FRONTLINE Training & Consulting. If I meet someone at an event or training session and obtain their business card, I jot down something about that person or the conversation we had to trigger my memory next time I look them up. I do as I advise people when I consult on business and social media etiquette.

Business Cards 100

Business Cards Networking ASAP Etiquette 100

Service Untitled

AUGUST 5, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Working on customer service skills Cheryl August 05, 2010 Customer Service Experience , Hiring & Training , Little Things, Big Differences No Comments When a customer service representative delivers great customer service, there is less stress and less hassle.

Customer Service 40

Customer Service Skills 2004 Etiquette 40

Laughing all the Way to Work

JANUARY 13, 2009

As wonderful as online learning can be, going to a live conference or seminar with other assistants is something that you should try to do a few times a year. I use a place based in Toronto called Last Minute Training. Training On-line 10 Things = Frustration "Mom, I'm sick!" Happy New Year to you as well.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

NOVEMBER 22, 2008

I also learned at a "Working Smarter with Microsoft Outlook" seminar that we should not use e-mails as urgent requests. I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. Anyway, it taught me to re-read, more than once if necessary, an e-mail that I think is negative.

Time Zones 100

Time Zones IAAP International 2008 100

Service Untitled

JUNE 24, 2010

We invest a lot of resources into employee training and offer several seminar programs and consultations for our customers. However, we work hard with our retail partners on training their staff or providing in-store tools that help in guiding customers.

Interviewing 40

Interviewing Customer Service 2010 Etiquette 40