Office Dynamics

JUNE 4, 2014

It’s ironic that although many companies once worried about lost employee productivity because of time spent on Facebook, now these skills are desirable! Do your homework and learn to use social networking to your professional advantage. Do your homework and learn to use social networking to your professional advantage.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

JUNE 4, 2014

It’s ironic that although many companies once worried about lost employee productivity because of time spent on Facebook, now these skills are desirable! Do your homework and learn to use social networking to your professional advantage. Do your homework and learn to use social networking to your professional advantage.

Networking 100

Networking Social Media Etiquette Facebook 100

On The Job

JANUARY 13, 2014

They claim they lack the proper business skills and other professional abilities that will help make them good employees. However, some employers aren''t content simply to complain about Millennials'' lack of skills but are being active in addressing them. has had a financial training program in place since the late 1960s.

Etiquette 100

Etiquette Finance Skills Training 100

Office Dynamics

JULY 9, 2014

Coursera Learning without limits. I love this resource for keeping my skills updated and continued learning. PatriciaRossi Etiquette Expert, Author EVERYDAY ETIQUETTE, Professional Speaker,NBC Daytime’s National Manners Correspondent,Kindness not Formality,Relationships not Rules. The price is right, too!

Twitter 100

Twitter Administrative Professionals Etiquette IAAP 100

Laughing all the Way to Work

JANUARY 19, 2009

.© Copyright Patricia Robb 2010 19 January, 2009 Training On-line Recently someone asked me a question about training on-line so I thought I would share the answer in a post. I use a place based in Toronto, Canada called Last Minute Training. Training On-line 10 Things = Frustration "Mom, I'm sick!"

Training 100

Training Time Zones IAAP Meeting Minutes 100

Worxbee

DECEMBER 20, 2021

We’ve learned a thing or two along the way! That means honing those remote recruitment skills will be extra-important. Your job applications represent sets of data, which algorithms are trained to skim. Does it involve developing new skills? Recruiting remotely has exploded in growth recently. Exciting projects?

Interviewing 122

Interviewing Etiquette Salary Agencies 122

Office Dynamics

MARCH 17, 2017

You can’t have it if you don’t first have the skills to do your job exceptionally well. Learn to observe the successful people around you and mirror their example. We know that investing in a comprehensive training program like World Class Assistant is a big decision. We hope you’ll join us to learn more and have some fun!

Administrative Professionals 183

Administrative Professionals 2017 Skills Training 183

Office Dynamics

JULY 21, 2016

In this month’s webinar, administrative training expert Joan Burge is revealing the solution—a brand new way to ease the burden on you and ensure your executive is happy. You’ll begin to see travel planning as an opportunity, rather than an obstacle, to demonstrate your revolutionary skills. Learning Highlights.

Travel 100

Travel Administrative Professionals Agencies International 100

Office Dynamics

MAY 29, 2018

Being a World Class Assistant, Gillie took her CWCA credentials, career portfolio, and everything else she had learned in that class in Las Vegas and within one month found herself being offered a great position in another large organization. She deserves this as she has consistently pursued excellence and has continued her learning.

Administrative Professionals 188

Administrative Professionals 2018 Resume Etiquette 188

Office Dynamics

JUNE 22, 2016

Only a rare few administrative professionals have learned to tap into the power of the most advanced leadership skill. She’s witnessed its power first hand and helped hundreds of administrative professionals hone their self-leadership skills. Learning Highlights. As an attendee, you will learn…. All Things Admin.

Administrative Professionals 189

Administrative Professionals 2016 Gifts Purchasing 189

Office Dynamics

DECEMBER 15, 2014

Learn more about this special experience and what makes Who Took My Pen … Again? It was a culmination of the thoughts of many assistants who came together through a collaborative process around the idea “how assistants can add value every day.” Why the Kindle Version?

Gifts 100

Gifts 2014 Collaborate 2015 100

Office Dynamics

MARCH 12, 2015

We had an incredible webinar event with over 1,300 assistants registered to learn more about why, as an administrative professional, they should consider a career certification. It is very hard for small business to find the money to support training. We have listed each speaker and what the attendees will learn.

IAAP 100

IAAP ASAP Administrative Professionals Training 100

Office Dynamics

SEPTEMBER 28, 2015

When planning upcoming seminars, conferences, and training – see how they line up and teach you strategies that you can bring back and implement in your workplace. Put together a presentation showing your executive the benefits of the training. Therefore, you need to invest in learning (even if your employer can’t support you).

Training 100

Training Promotion Skills Learning 100

Office Dynamics

APRIL 3, 2017

Since I got out of high school and went right into the workforce, I was hungry to learn in any way possible. I have identified 3 levels of learning. Peer to peer (Basic, Foundational)—these are the great tips you learn from your peers; the people who are in the same job family as you. There are millions of them! I agree 100%.

Assertiveness 203

Assertiveness Administrative Professionals 2017 Gifts 203

Service Untitled

AUGUST 5, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Working on customer service skills Cheryl August 05, 2010 Customer Service Experience , Hiring & Training , Little Things, Big Differences No Comments When a customer service representative delivers great customer service, there is less stress and less hassle.

Customer Service 40

Customer Service Skills 2004 Etiquette 40

Practically Perfect PA

FEBRUARY 24, 2012

It seemed that being the ‘go to’ person meant I should be up to speed on company policies and procedures, office etiquette and in-house systems as soon as I started. Within my first week I was being asked and expected to assist the team with various admin tasks using systems that I had never used or had training on.

Microsoft Outlook 100

Microsoft Outlook Assertiveness Etiquette Training 100

BioTeams

JUNE 30, 2020

The use of video, avatars and backgrounds can enhance the soft skills element and often break the ice (something that is always needed in physical face to face meetings anyway to create alignment). As meetings are about discussing outcomes, in a virtual setting, how do we do this despite the variances in attendees, locations and culture ?

Agenda 69

Agenda Collaborate 2020 Etiquette 69

Service Untitled

JUNE 29, 2011

Here are some suggestions an organization might consider: Have a training program that helps customer representatives deal with people. Help new agents incorporate people skills with their technical knowledge. Give customer service personnel the authority and training to resolve conflicts.

Customer Service 40

Customer Service Training Social Media Twitter 40

Office Dynamics

OCTOBER 3, 2010

Joan first focused on the five components of Adminology’s Formula for success: past/present, skill set, optimization and the future. They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. I know she does not know but needs to learn this skill in order to succeed every day.”.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Office Dynamics

OCTOBER 3, 2010

Joan first focused on the five components of Adminology’s Formula for success: past/present, skill set, optimization and the future. They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. I know she does not know but needs to learn this skill in order to succeed every day.”.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

BioTeams

NOVEMBER 9, 2019

One can imagine the resonance here against large multinational teams operating in a matrix structure with multiple backgrounds, skill sets and scopes and especially those that work under a follow the sun model (where one time zone sleeps, the other is awake to continue the trail).

2019 65

2019 Collaborate Etiquette Time Zones 65

Office Dynamics

APRIL 26, 2016

I hear managers or Human Resource Professionals say it doesn’t take any special skill to be an administrative assistant. If you have been in the administrative profession for 25+ years, know that you can keep growing, expanding and learning. In fact, you need to continually learn and grow. I hear it from both sides of the desk.

Administrative Professionals 100

Administrative Professionals 2016 Stress Travel 100

Service Untitled

OCTOBER 12, 2010

Many agents politely listen, but consider the training course just a supplement to common sense. Training needs to start with a clear objective, and role-playing places the service representative into the shoes of the customer, and helps to bring clarity to particular situations. Focus and build skills that can handle the issues.

Customer Service 40

Customer Service Training Etiquette Negotiating 40

Laughing all the Way to Work

AUGUST 15, 2009

Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style!

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Office Dynamics

JANUARY 18, 2017

Daren Martin’s presentation on showing up like an owner – and not “just an admin” – provided many great examples of how we can choose to show up, from dress and grooming to meeting etiquette to original professional contributions.

Administrative Professionals 100

Administrative Professionals 2016 Mentoring Collaborate 100

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Laughing all the Way to Work

MAY 10, 2009

Many times the administrative assistant position is a good way into an organization and what a great training ground to know an organizations inner workings than in this profession. I think many university students are seeing the value in having this kind of training. So much is expected of executives these days.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Service Untitled

JUNE 30, 2010

You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Remember train, train, train. Employees need to be trained in handling customers and how to address them. Consider using social media the same way.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Laughing all the Way to Work

JULY 1, 2010

I have been on some interactive sites where assistants ask questions and get answers and I learn from them as I have some of the same questions. Lunch n learns are also a good way to learn from each other. Administrative newsletters or bulletin boards where you can post tips or suggestions is a good way to learn.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 22, 2009

Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style!

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

OCTOBER 31, 2009

I know the newness of it all will be gone soon and it will just be a normal thing that he is a little walker, but for now it is cute to see him learn this new skill. Admit your mistakes and try to learn from them. When I told my boss he said it must be my grandsons version of the 12 step program. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JANUARY 10, 2010

New South Wales Australia Time) Turning Soft Skills Into Tangible and Recognizable Skills That You Can (and Should) Bring to The Office Conference December 6/7, 2010, Gold Coast, QLD, Australia IQPC’s 8th Executive and Personal Assistant Summit is on again in 2010! (New 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

DECEMBER 28, 2009

New South Wales Australia Time) Turning Soft Skills Into Tangible and Recognizable Skills That You Can (and Should) Bring to The Office Conference December 6/7, 2010, Gold Coast, QLD, Australia IQPC’s 8th Executive and Personal Assistant Summit is on again in 2010! (New 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

MAY 31, 2009

Lesson learned and will now put me on high gut alert. New South Wales Australia Time) Turning Soft Skills Into Tangible and Recognizable Skills That You Can (and Should) Bring to The Office Conference December 6/7, 2010, Gold Coast, QLD, Australia IQPC’s 8th Executive and Personal Assistant Summit is on again in 2010! (New

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

FEBRUARY 7, 2010

But, as I learned the hard way it doesn't work on all systems. New South Wales Australia Time) Turning Soft Skills Into Tangible and Recognizable Skills That You Can (and Should) Bring to The Office Conference December 6/7, 2010, Gold Coast, QLD, Australia IQPC’s 8th Executive and Personal Assistant Summit is on again in 2010! (New

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

MAY 1, 2009

If you are a new hire, take the time to learn and ask questions. The first months on the job are a learning and growing experience. Take advantage of this time to learn as much as you can and ask, ask, ask. EST Taking Effective Meeting Minutes Join me for a Webinar Oct. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

FEBRUARY 21, 2009

There comes a time when companies need to pony up the money and either pay for your training or pay for a professional instead of heaving everything off on the admin because theyre cheap. In my current role I cant take someones blood pressure and in my previous role, often times they wanted to be a Lotus Notes developer. Good point Sabrina.

Time Zones 100

Time Zones IAAP 2009 International 100