Service Untitled

AUGUST 26, 2010

This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list. This is a pretty lengthy interview, so I’ve divided it into four parts. Things like that?

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

Service Untitled

FEBRUARY 29, 2012

This is the fourth and final part of my interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. You can read part one of the interview here , part two here , and part three here. I interviewed Tony a couple years ago and we were very high level, and I had requests for the nitty-gritty. Rob: Exactly.

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Interviewing Customer Service Skills Goals 40

Service Untitled

JANUARY 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area. photo credit: michale No related posts to display.

Customer Service 40

Customer Service Etiquette Purchasing 2010 40

Service Untitled

OCTOBER 22, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to overcome negative brand perception Cheryl October 22, 2010 Customer Satisfaction , Customer Service Experience , Specific Companies 1 Comment It’s the elephant in the room when consumers become disenchanted with a company’s brand.

Customer Service 40

Customer Service 2010 Suppliers Etiquette 40

Service Untitled

JUNE 22, 2010

How SEO can help customer service When you have a new online business, how others see. One Response to “How to use a customer satisfaction survey to evaluate business performance&# klbarbe said: Jun 23, 10 at 10:39 am Are there tricks to help keep response rates to these types of survey high?

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Laughing all the Way to Work

AUGUST 15, 2009

Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. Admin in the Spotlight: Interview with Lynn Holgat. I usually snap my fingers and say "Hey, over here!" We joke about it, but it is distracting. Oh where or where is my password?

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Laughing all the Way to Work

FEBRUARY 19, 2009

Or it is that we just dont know how to address them so revert to last names? What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. Admin in the Spotlight: Interview with Lynn Holgat. Why do we not use their full name? 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Service Untitled

SEPTEMBER 21, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employing company vision in customer service training Cheryl September 21, 2010 Culture , Customer Satisfaction , Customer Service , Hiring & Training 1 Comment Every company needs a motivational vision; what you want your company to ultimately become.

Customer Service 40

Customer Service Training Etiquette Medical 40

Laughing all the Way to Work

DECEMBER 5, 2009

How true that is! INTERVIEW WELL Make it a conversation. You are interviewing them too so ask questions. Take notes during the interview so you don’t forget what you wanted to ask. Admin in the Spotlight: Interview with Lynn Holgat. Here are some ways I have found to enjoy what I do: 1. 411 Look Up 411.ca

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Time Zones IAAP Interviewing Holidays 100

Service Untitled

JUNE 30, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer service procedures and social media preparation Cheryl June 30, 2010 Customer Satisfaction , Little Things, Big Differences , Proactive No Comments You wouldn’t jump into a swimming pool if you didn’t know how to swim. Remember train, train, train.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Laughing all the Way to Work

SEPTEMBER 13, 2008

When I interview for a job I interview the person interviewing me and try to get a feel for whether we will work well together. Good boss, bad boss On one interview I went on, when I met the two men who would be interviewing me, I met the first one and thought, "OK, so he seems like a nice man and I could work with him."

Time Zones 100

Time Zones Interviewing IAAP International 100

Service Untitled

MARCH 10, 2010

The culture of the company is what the company is all about, and as new employees train with two weeks of classroom training and two weeks of practical knowledge answering customer calls, they are offered money to the tune of $1000 to quit if they feel they do not fit with the culture. The video is after the jump.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Service Untitled

OCTOBER 12, 2010

Many agents politely listen, but consider the training course just a supplement to common sense. How do we then make it more interesting and applicable? Training needs to start with a clear objective, and role-playing places the service representative into the shoes of the customer, and helps to bring clarity to particular situations.

Customer Service 40

Customer Service Training Etiquette Negotiating 40

Laughing all the Way to Work

FEBRUARY 22, 2009

Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. Admin in the Spotlight: Interview with Lynn Holgat. Another helpful site I refer to for protocol on addressing officials is www.formsofaddress.info. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Eat Your Career

AUGUST 9, 2010

Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! No position is perfect, no matter what they tell you during the interview. It will never be sold.

2010 100

2010 Stress Resume Cover Letter 100

Laughing all the Way to Work

MAY 10, 2009

Many times the administrative assistant position is a good way into an organization and what a great training ground to know an organizations inner workings than in this profession. I think many university students are seeing the value in having this kind of training. Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

JANUARY 15, 2010

The topic was on personal branding and they were making recommendations to executives on how to polish up their image. Admin in the Spotlight: Interview with Lynn Holgat. .© Copyright Patricia Robb 2010 16 January, 2010 Calendar "ah ha" I was participating in a Harvard sponsored webinar with my boss the other day. 411 Look Up 411.ca

Calendars 100

Calendars IAAP Time Zones 2010 100

Laughing all the Way to Work

JANUARY 10, 2010

Admin in the Spotlight: Interview with Lynn Holgat. How to properly write telephone numbers However and punctuation Hyphens Hyphens - Part I Hyphens Part II I feel good, I feel well I was versus I were In appreciation In versus Into Irregardless Is it I, Or is it Me? Let your fingers do the walking: Quick keyboard sh. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

DECEMBER 28, 2009

Admin in the Spotlight: Interview with Lynn Holgat. How to properly write telephone numbers However and punctuation Hyphens Hyphens - Part I Hyphens Part II I feel good, I feel well I was versus I were In appreciation In versus Into Irregardless Is it I, Or is it Me? Let your fingers do the walking: Quick keyboard sh. 411 Look Up 411.ca

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Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

MARCH 29, 2009

If you get an opportunity for an interview you may as well go and try it. Be prepared in the interview with your own questions too. I always like the interview to be a conversation, with both sides talking. HA HA, not funny Be very careful about using humour in an interview. How to get Office fat fast.

Time Zones 100

Time Zones Resume IAAP Interviewing 100

Service Untitled

AUGUST 27, 2010

Senior managers have to be involved, instead of just delegating training to lower-level managers. Engineer a customer-centric organization Customers make their decisions based on their emotions and how. How to show customers you appreciate their business The company owner sets the rules, and employees need to.

Customer Service 40

Customer Service Suppliers Etiquette 2010 40

Laughing all the Way to Work

MARCH 1, 2009

I have also combined all the tutorials, training and other education-related links under the title Training. Admin in the Spotlight: Interview with Lynn Holgat. How to get Office fat fast. Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? I'm in a bad mood, pass it on. the next day!

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

FEBRUARY 21, 2009

There comes a time when companies need to pony up the money and either pay for your training or pay for a professional instead of heaving everything off on the admin because theyre cheap. Admin in the Spotlight: Interview with Lynn Holgat. Not that I wasnt interested but I could only do the very basics. Good point Sabrina.

Time Zones 100

Time Zones IAAP 2009 International 100

Service Untitled

JULY 7, 2010

The first stage of Relationship Care concentrates on existing employees and increasing their training by 20%. Classroom instruction, live training, coaches and coaching while directly responding to customers help representatives capture the mood of the customer and be better equipped to listen and know how to respond.

Credit Card 40

Credit Card Customer Service Postal Service FedEx 40

Laughing all the Way to Work

NOVEMBER 21, 2009

If you keep telling yourself you cant do it, then of course you wont be able to, but if you say I dont know if I can, but I am going to try anyway, or I know I can do that because it was what I was trained for and then go ahead and do it, it will open all kinds of doors for you. (Or Admin in the Spotlight: Interview with Lynn Holgat.

Self Esteem 100

Self Esteem Time Zones IAAP International 100

Service Untitled

APRIL 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help customer focus with the right attitude Cheryl April 08, 2010 Behind the Scenes , Employees , Hiring & Training 1 Comment There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Service Untitled

SEPTEMBER 13, 2010

Employees need to be better trained and rewarded for exemplary customer service behaviors using team awards, benefits and senior management acknowledgments. Organizations need not be defensive, and should help employees learn and train what will make the customer experience better.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

OCTOBER 26, 2008

© Copyright Patricia Robb 2010 26 October, 2008 Repeating Headers and Footers while in Sections Someone was asking on another site how to repeat a footer for just one section in a document, i.e. a table. Admin in the Spotlight: Interview with Lynn Holgat. Lets enjoy our day together.© Oh where or where is my password?

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

MAY 31, 2009

Admin in the Spotlight: Interview with Lynn Holgat. How to properly write telephone numbers However and punctuation Hyphens Hyphens - Part I Hyphens Part II I feel good, I feel well I was versus I were In appreciation In versus Into Irregardless Is it I, Or is it Me? Let your fingers do the walking: Quick keyboard sh. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

APRIL 5, 2010

Admin in the Spotlight: Interview with Lynn Holgat. How to properly write telephone numbers However and punctuation Hyphens Hyphens - Part I Hyphens Part II I feel good, I feel well I was versus I were In appreciation In versus Into Irregardless Is it I, Or is it Me? Let your fingers do the walking: Quick keyboard sh. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MARCH 20, 2010

Admin in the Spotlight: Interview with Lynn Holgat. How to properly write telephone numbers However and punctuation Hyphens Hyphens - Part I Hyphens Part II I feel good, I feel well I was versus I were In appreciation In versus Into Irregardless Is it I, Or is it Me? Let your fingers do the walking: Quick keyboard sh. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

APRIL 22, 2009

Admin in the Spotlight: Interview with Lynn Holgat. How to properly write telephone numbers However and punctuation Hyphens Hyphens - Part I Hyphens Part II I feel good, I feel well I was versus I were In appreciation In versus Into Irregardless Is it I, Or is it Me? Let your fingers do the walking: Quick keyboard sh. 411 Look Up 411.ca

Administrative Professionals 100

Administrative Professionals Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 28, 2010

Admin in the Spotlight: Interview with Lynn Holgat. How to properly write telephone numbers However and punctuation Hyphens Hyphens - Part I Hyphens Part II I feel good, I feel well I was versus I were In appreciation In versus Into Irregardless Is it I, Or is it Me? Let your fingers do the walking: Quick keyboard sh. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 27, 2010

Admin in the Spotlight: Interview with Lynn Holgat. How to properly write telephone numbers However and punctuation Hyphens Hyphens - Part I Hyphens Part II I feel good, I feel well I was versus I were In appreciation In versus Into Irregardless Is it I, Or is it Me? Let your fingers do the walking: Quick keyboard sh. 411 Look Up 411.ca

PowerPoint 100

PowerPoint Time Zones IAAP 2010 100

Laughing all the Way to Work

APRIL 8, 2009

An organized person thinks everyone knows how to arrange things, but that is not the case. If so, what would you recommend in terms of training (university not included/possible). It is great training for the office environment, no matter what field you end up in. Admin in the Spotlight: Interview with Lynn Holgat.

Administrative Professionals 100

Administrative Professionals Time Zones IAAP 2009 100

Laughing all the Way to Work

FEBRUARY 13, 2010

Admin in the Spotlight: Interview with Lynn Holgat. How to properly write telephone numbers However and punctuation Hyphens Hyphens - Part I Hyphens Part II I feel good, I feel well I was versus I were In appreciation In versus Into Irregardless Is it I, Or is it Me? Let your fingers do the walking: Quick keyboard sh. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

FEBRUARY 7, 2010

Admin in the Spotlight: Interview with Lynn Holgat. How to properly write telephone numbers However and punctuation Hyphens Hyphens - Part I Hyphens Part II I feel good, I feel well I was versus I were In appreciation In versus Into Irregardless Is it I, Or is it Me? Let your fingers do the walking: Quick keyboard sh. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100