Musings of a High-Level Executive Assistant

MARCH 22, 2013

Hello Readers - 8 months ago, a reader asked me a question about fraternization and social etiquette at work. When the lady found out about the happy hour and that I organized the event for the terminated employee, she was not happy. My question however, is… should I disclose the reason for my termination in my job interviews?

Etiquette 40

Etiquette Temping Gossip Job Hunting 40

Musings of a High-Level Executive Assistant

JANUARY 8, 2013

I suggested it to the person organizing the event so I could help out and work it, but also to meet the direct reports of my CEO and the rest of the team at the headquarter office there. I think along with this question I would also like to know if you have etiquette tips about emailing with the other EA’s on the client side of things.

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Attire Etiquette Clothes Time Zones 40

Service Untitled

AUGUST 26, 2010

This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list. This is a pretty lengthy interview, so I’ve divided it into four parts. Things like that?

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

On The Job

FEBRUARY 23, 2012

I have interviewed a lot of great people in my time, and those talks stick out in my mind. The conversations were frustrating for me, and the outcome (a fairly lousy interview) didn't do anyone any good. Putting your best foot forward is even more crucial if you're interviewing for a job. NO, YOU CAN'T HAVE ANOTHER COOKIE!

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Phones Interviewing Keyboards UPS 100

On The Job

MAY 21, 2009

Take an etiquette class. Many universities or even local business groups will offer etiquette classes, which many college kids dont even consider until theyre seniors and realize their manners border on the ape-like. Its much better to ask and learn in college rather than to make some very "freshman" mistakes in a job interview.

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2009 Etiquette Interviewing Networking 100

Professional Assistant Blog

MARCH 28, 2008

Home About Me Advertise Get A Job With A Thank You Letter By The Professional Assistant on Friday, March 28, 2008 Filed Under: Job Seeking , Productivity D id you just get out of an interview ? I appreciate your time and consideration in interviewing me for this position. Did you attend a few recently? Great post Richard.

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Laughing all the Way to Work

SEPTEMBER 17, 2010

I arrange quite a few events and have realized the importance of reading and reviewing the contracts carefully, highlighting key dates. I had an event for November 7th and the contract was signed, sealed and delivered, but then I noticed the hotel had put the wrong date on the contract. What are the dates you can cancel by?

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Time Zones IAAP Negotiating International 100

Laughing all the Way to Work

APRIL 22, 2009

I am speaking this morning at an administrative event so looking forward to meeting some new assistants. The one good thing about speaking at an event where nobody knows me is, they have no idea whether my hair is supposed to be this dark. Some good advice to pass along: Never colour your hair the night before an event.

Administrative Professionals 100

Administrative Professionals Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

JANUARY 15, 2010

If someone puts in a "birthday" or a "pick up the dry cleaning" reminder in their calendar as an all-day event, to those who are using the Scheduler, it will look like the person is busy for the day and in reality they may have the day open. We also have a staff calendar at work and use the all day events the same way.

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Calendars IAAP Time Zones 2010 100

Laughing all the Way to Work

FEBRUARY 14, 2009

I have seen some contracts for event planners and it seems like a lucrative career to get into. I love the planning, organizing and running around that goes into bringing a conference from a thought to a successful event. Admin in the Spotlight: Interview with Lynn Holgat. Let your fingers do the walking: Quick keyboard sh.

Time Zones 100

Time Zones IAAP Holidays International 100

Service Untitled

SEPTEMBER 23, 2010

Short articles can link to important events or news relating to your particular business. On a recent assignment, I did an interview with a well-known trainer on NBC’s The Biggest Loser. Let’s look at some of the possibilities. A company can generate a monthly newsletter.

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Customer Service Social Media Interviewing Etiquette 40

Service Untitled

APRIL 30, 2009

Odland said that if everyone at Office Depot knew as much as he did (in terms of cause and effects, how actions fit in with the rest of the company, etc.), the company would be much more cohesive and efficient.

Office Depot 40

Office Depot Customer Service Etiquette 2006 40

Service Untitled

MAY 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer appreciation demonstrated by thank you notes Cheryl May 19, 2010 Customer Service , Etiquette 1 Comment This morning was the closing of one of my real estate properties that had been listed for nearly a year before it finally sold.

Customer Service 40

Customer Service Etiquette Business Cards 2010 40

Laughing all the Way to Work

FEBRUARY 7, 2010

I thought I would pass this tip along in the event you find yourself wishing you could take your words back. Admin in the Spotlight: Interview with Lynn Holgat. I have never used this escape route, but was reminded about it at a webinar I participated in recently and will keep these instructions close at hand.

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

APRIL 8, 2009

Have you ever been at an event that isnt well organized? He then proceeded to tell me about a previous event he was at where there was no organization. Admin in the Spotlight: Interview with Lynn Holgat. An organized person thinks everyone knows how to arrange things, but that is not the case. Oh where or where is my password?

Administrative Professionals 100

Administrative Professionals Time Zones IAAP 2009 100

Laughing all the Way to Work

JULY 9, 2010

By using the template I was able to accomplish everything with enough time to change, touch up my make up and hair and then off to the next event. Admin in the Spotlight: Interview with Lynn Holgat. I also had a reception and dinner to attend that night at 6. Let your fingers do the walking: Quick keyboard sh.

Time Zones 100

Time Zones IAAP Holidays International 100

Laughing all the Way to Work

OCTOBER 18, 2008

Networking at a conference does little good if you never speak with the person after the event. If you meet someone at an Administrative Assistant conference, for example, make sure to follow up with that contact within a week or two after the event. Admin in the Spotlight: Interview with Lynn Holgat. Give before you get.

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Networking Time Zones IAAP International 100

Service Untitled

APRIL 14, 2010

This past Christmas, I was not able to book tickets for a major event I wanted to see, and often times the prices on hotel and travel are far more expensive than if I booked them myself. The Platinum card offers many room upgrades and commonly a free night at some of the best hotels here and abroad.

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Service Untitled

OCTOBER 1, 2010

The International Customer Association began Customer Service Week in 1988, and in 1992 Congress proclaimed Customer Service Week a nationally recognized event.

Customer Service 40

Customer Service Etiquette Social Media 2010 40

Laughing all the Way to Work

OCTOBER 11, 2009

That is why I suggest when you go to an interview you should ask questions and find out exactly what “providing administrative support&# means. Admin in the Spotlight: Interview with Lynn Holgat. Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► March (2) Admin Buddies Are you prepared?

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Time Zones IAAP 2009 International 100

Service Untitled

MARCH 26, 2010

If the company has group meetings or sponsored events, that would be a good time to get input from participants. Good ways to address these questions are by surveys; perhaps one every six months to stay on top of an ever-changing market. Setup customer focus groups and ask for feedback. Is there an IT support group on call but not on site?

Customer Service 40

Customer Service Training Etiquette 2010 40

Laughing all the Way to Work

SEPTEMBER 6, 2008

Making a List, Checking it Twice The Board meeting I am preparing for is a two-day event and I dont want to forget anything that I need to do leading up to it, or anything that I need on the day of. Admin in the Spotlight: Interview with Lynn Holgat. Im sure my assistant must think I am the Checklist and To-Do List Queen.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 8, 2009

when there is some function or event at the office, because it is not always assumed. Admin in the Spotlight: Interview with Lynn Holgat. I have found in some work environments there is a real distinction between executives and staff. It is almost palpable. Often, I have heard co-workers ask, "Are staff included?"when

Administrative Professionals 100

Administrative Professionals Time Zones IAAP International 100

Service Untitled

OCTOBER 11, 2010

Beginning this year, it will become an annual fund-raising event for the Terry Fox Cancer Research Fund and we will not stop until cancer has been beaten. I am asking every Four Seasons hotel to organize, along with the local branch of the Canadian Cancer Society, a Terry Fox Marathon of Hope Run to be held on the first Sunday in October.

Customer Service 40

Customer Service Travel Training Etiquette 40