Professional Assistant Blog

JULY 17, 2009

Would you prefer the client to calmly and rationally give you information on their issue? Now put yourself in that persons shoes. Imagine that you were on the receiving end of the conversation. How would you feel? Most Recent Questions How to Deal with Inconsiderate Co-Workers Administrative Procedures Manual - Does Your Department Need One?

Customer Service 100

Customer Service 2008 Google Docs Cubicle 100

Professional Assistant Blog

JULY 14, 2009

Some of you might already know the answer to this, but I thought that Id give the information here anyways, since I was stumped in the beginning as well. They forget to do their own flight check-in and dont have time, so they call you up and ask you to do it. You scratch your head and wonder how this can be done.

2008 100

2008 Google Docs Cubicle 2007 100

Professional Assistant Blog

NOVEMBER 20, 2009

Posted on 21 November, 2009 10:51 PM Anonymous If you send an iCalendar as a follow up to a meeting request, do you have the option of updating your calendar or is it just for passing on updated information (or as you suggested possibly adding an agenda)? Thanks, Richard Posted on 4 January, 2010 11:32 AM soruba Thanks for the information.

2007 100

2007 Agenda 2008 Cubicle 100

Professional Assistant Blog

NOVEMBER 18, 2009

Most Recent Questions How to Deal with Inconsiderate Co-Workers Administrative Procedures Manual - Does Your Department Need One? Having Trouble Planning A "Non-Religious" Office Party? Retrieve Your Files with Ease Is You Boss Not Giving You Enough Work?

Microsoft Excel 100

Microsoft Excel 2007 Google Docs Cubicle 100

Professional Assistant Blog

OCTOBER 27, 2008

There are over 200 articles of information so far and growing. If you feel that you want to remain anonymous, please note that I never disclose any personal information such as your name, company, etc., I have been running this blog for just over a year now and it has grown quite a bit, as you can tell.

2008 100

2008 Google Docs Cubicle 2007 100

Professional Assistant Blog

OCTOBER 15, 2008

Your manager asks you to create a report of some sort and wants you to send it to a client, but making sure that they cannot manipulate the information. Also, keep in mind that you don’t want anyone to alter the information in your report. This will enable you to create a PDF-like file where no one can manipulate information.

PDF 100

PDF 2008 Cubicle PowerPoint 100

Professional Assistant Blog

NOVEMBER 25, 2009

One of my readers asks: Ive been reading your blog for the past few months and really appreciate all the information and tips you provide! Theres always someone that annoys us and tries to make our lives more difficult than it already is. Try as I may, but she annoys the heck out of me. Having Trouble Planning A "Non-Religious" Office Party?

Cubicle 100

Cubicle Gossip 2008 Google Docs 100

Professional Assistant Blog

OCTOBER 8, 2009

If its your boss thats asking for this information, make sure to read the e-mail right away. The "Broken Record" Approach The best way to combat this is using the "broken record" approach. Keep telling the person that you will get to it as soon as possible. Everyone else falls into the queue afterwards.

2008 100

2008 Cubicle Google Docs 2007 100

Professional Assistant Blog

JANUARY 29, 2008

If someone else needs to access information, they can just click the "Read-Only" button. But if they need to change information, this could cause a problem. So the next time you know you will be leaving your desk for a long period of time, please make sure to close any files that are shared among your staff.

Filing 100

Filing 2008 Google Docs Cubicle 100

Professional Assistant Blog

DECEMBER 13, 2007

Does your boss come up to you and ask you to find information on an e-mail that youve received and needs it yesterday? A new window will pop up with results that will populate as the system retrieves this information. You can even specify who sent the e-mail, who it was addressed to, date fields, etc.

2008 100

2008 Cubicle Microsoft Outlook 2007 100

Professional Assistant Blog

JANUARY 4, 2008

I have been updating my firms website stats for quite some time now and wanted to share some tips on getting the information correct - the first time. By The Professional Assistant on Friday, January 04, 2008 Filed Under: Productivity A re you being asked to check your companys website stats? Do you have software in place for it?

2008 100

2008 Google Docs Cubicle 2007 100

Professional Assistant Blog

NOVEMBER 26, 2007

You have the option of keeping your identity confidential or if the particular job site doesn’t allow for this, Resume Rabbit will replace your personal information with something that’s not identifiable. It only costs $59.99 USD, but is a one time fee and won’t have to pay for monthly charges like other sites make you.

Resume 100

Resume Google Docs Cubicle 2008 100

Professional Assistant Blog

SEPTEMBER 22, 2008

You can make the reservation directly through this site and the information gets forwarded over to the restaurant itself. T here is a great site called OpenTable.com , which allows you to book reservations online with particular restaurants all over the world. Then you receive an e-mail with the confirmation of all of this.

Restaurants 100

Restaurants 2008 Cubicle Google Docs 100

Professional Assistant Blog

SEPTEMBER 24, 2007

We actually can lock our computers automatically with our own settings, but I have confidential information that people can access, since I am the Administrative Assistant of the department. If this information ever leaked out, I would get into a lot of trouble. Best to always lock your computer when you leave it, even for a minute.

2007 100

2007 2008 Google Docs Cubicle 100

Professional Assistant Blog

NOVEMBER 5, 2008

Creating a filing system can be tricky, as you need to know exactly how to file your files and what type of information you would need to be able to access quickly. Your boss could ask you for something at a moments notice and you are expected to find the information within minutes. as you mentioned in your question.

Filing 100

Filing 2008 Cubicle 2007 100

Professional Assistant Blog

AUGUST 25, 2007

If you chatter away in your e-mails and are trying to get your point across, this information will be quite juicy for your fingertips. Write out all the main points that you want to convey in the message (but be careful – ask yourself if the message should be formal or informal). Click send!

2008 100

2008 Cubicle 2007 Google Docs 100

Professional Assistant Blog

OCTOBER 29, 2008

Just click on any of the links below to take a look at the particular task you would like to learn about. Most Recent Questions How to Deal with Inconsiderate Co-Workers Administrative Procedures Manual - Does Your Department Need One? Having Trouble Planning A "Non-Religious" Office Party?

2008 100

2008 Cubicle Google Docs 2007 100

Professional Assistant Blog

DECEMBER 5, 2007

Only the employees within that company can view the information that they write. We share ideas, skills and even ask guest speakers to provide up-to-date information and trends on what we need for our careers. Just remember not to divulge particular company information, since this can definitely land you in hot water.

2008 100

2008 Cubicle 2007 Google Docs 100

Professional Assistant Blog

APRIL 1, 2008

" One of the most productive ways to update information on files is to either create or move a file into a shared folder on your companys network drive. Instead of each person creating their own files and you having to merge them together, it would be much faster for everyone to add their own information to one main file.

Filing 100

Filing Google Docs 2008 Microsoft Word 100

Professional Assistant Blog

NOVEMBER 21, 2007

If you are looking to take sticky notes to a new level, you can read more information about it on this article. If you are booking a meeting for yourself, for others or both, give everyone ample time to respond to the meeting and provide a reminder (theres a check box for this in the meeting set up page) of at least 15 minutes.

2008 100

2008 Google Docs Cubicle 2007 100

Professional Assistant Blog

SEPTEMBER 4, 2008

This will allow you to have a blank sheet in front of you and you can add all the information into each label and then print them off. Click on the Labels tab. From here, click on the particular label that you want to use and click New Document. As for the text box issue, try: 1. Click Layout and you will notice the different Wrapping Styles.

Microsoft Word 100

Microsoft Word 2008 Cubicle Google Docs 100

Professional Assistant Blog

NOVEMBER 19, 2009

Post from: Administrative Assistant Tips 2comments for this post soruba Very informative. Subscribe to The Professional Assistant feeds or get posts e-mailed directly to you today. Until next time, Take care - of your clutter! Having Trouble Planning A "Non-Religious" Office Party?

2008 100

2008 Cubicle 2007 PowerPoint 100

Professional Assistant Blog

FEBRUARY 29, 2008

No need to access multiple tools to access your information. This lessens the time you have to spend on the phone. Checking task statuses, task assignments, due dates, and task notes at a glance. Having all your communication with your clients be in one place, so there is never a question of when or if an e-mail was sent.

2008 100

2008 Cubicle Google Docs 2007 100

Professional Assistant Blog

FEBRUARY 15, 2008

The copier will then scan in all of the information in the order that you want it in. Follow the instructions at this point to start the job. Photocopy all publications one after another, whether it be via the document feeder, the glass pane or both. Once youve scanned everything in, press the buttons on your copier to end the job.

Cubicle 100

Cubicle 2008 Google Docs 2007 100

Professional Assistant Blog

FEBRUARY 8, 2008

Leave space for variable information that will be added when you send the message. Click Apply , then OK. On the File menu, point to New , then click Mail Message. When the new message opens, give it an appropriate subject and compose your content. On the File menu, click Save As. Until next time, Take care - of your clutter!

2003 100

2003 2007 2008 Cubicle 100

Professional Assistant Blog

JANUARY 14, 2008

But when it comes to information exchange between you and your colleague, it really depends on what issue is at hand. One of the downfalls of it is not getting the message across between yourself and the receiver. The best way would be to either call or chat face to face with the other person. Until next time, Take care - of your clutter!

2008 100

2008 Cubicle Google Docs 2007 100

Professional Assistant Blog

DECEMBER 11, 2007

Keeping your readers up-to-date and information about current information on your company or topic will make them ask for more. Try to throw in your own spin on information that you learn and post about. A person with high authority would help the blog the most. The bloggers photo is important. Post regularly. Keep posts short.

2007 100

2007 2008 Cubicle Google Docs 100

Professional Assistant Blog

OCTOBER 10, 2008

I find that most information on the internet is quite difficult to understand and I try to make it as simple as possible, so that even if a person is a complete novice at something, I explain it in their terms. You make this stuff look simple! Having Trouble Planning A "Non-Religious" Office Party?

PowerPoint 100

PowerPoint UPS 2008 Cubicle 100

Professional Assistant Blog

DECEMBER 14, 2007

Phishing scams have been around for quite some time now, where an e-mail would ask you to enter some personal information into a fake website that looks quite real. Then they would lure you into entering your bank account information, pin, etc. They would even sell your personal information in chat rooms on the black market.

2008 100

2008 2007 Cubicle Google Docs 100

Professional Assistant Blog

SEPTEMBER 5, 2008

What if someone told you that you did something wrong, but you remember sending an e-mail with the correct information? What would happen if your company gets audited or your manager asks you for an e-mail from a few years ago? This happens to office workers all of the time. Having Trouble Planning A "Non-Religious" Office Party?

Microsoft Outlook 100

Microsoft Outlook 2008 2007 Cubicle 100

Professional Assistant Blog

MARCH 4, 2008

Ill be checking email _(once a week, every day, etc) __, but will have limited ability to respond. If you need immediate assistance or information about the (question/issue), please contact (delegate’s name, e-mail address, phone number). Also, don’t forget to change your voice mail message to read the same information.

Microsoft Outlook 100

Microsoft Outlook 2008 Cubicle 2007 100

Professional Assistant Blog

MARCH 28, 2008

Heres a sample Thank You letter that you can use to get that dream job you have been waiting for: Your Name Your Address Your City, Province, Postal Code Your Phone Number Your Email Date Name Title Organization Address City, Province, Postal Code Dear Mr./Ms. Please feel free to contact me at anytime if further information is needed.

Postal Code 100

Postal Code 2008 Cubicle 2007 100

Professional Assistant Blog

OCTOBER 30, 2008

I always need to keep myself occupied with some sort of task, whether it be filing, updating our companys database with client information, etc. Ive tried to exhaust all the possible things I could do that he doesnt ask me to do - organize emails, files, clutter, contacts, create procedures. and he never does. Im out of ideas!

2008 100

2008 2007 Cubicle Google Docs 100

Professional Assistant Blog

AUGUST 28, 2008

The best way I could find accomplishing this task is by having to change the time zone information each time I need to add a new meeting. Since Outlook only allows for one time zone to be added to the persons calendar , this makes it a little difficult. Having Trouble Planning A "Non-Religious" Office Party?

Microsoft Outlook 100

Microsoft Outlook Time Zones 2008 Cubicle 100

Professional Assistant Blog

AUGUST 14, 2008

These are endless, since many people have usernames and passwords for so many different sites, it really is impossible to keep track of all of this information. Then you have the dreaded website passwords. Well, if youve forgotten your password, here are some things you can try to alleviate your pain. Try taking off the CAPS lock.

2008 100

2008 Cubicle 2007 Google Docs 100

Professional Assistant Blog

JULY 16, 2008

Just a seminar with great information on how to be the BEST Executive Assistant to the President/ CEO. So my question to you is, are there any seminars for the professional assistants that you know of, that can help increase multi-tasking skills, efficiency and more? My reply to this reader was: Thanks for writing me.

2008 100

2008 Cubicle 2007 Google Docs 100

Professional Assistant Blog

FEBRUARY 20, 2008

Watson Associates gives the following e-mail tips for Email Salutations in her e-bulletin Business Writing Updates: “There are several options for starting an e-mail in North America as our business culture is not as formal as other areas. Of course, be sure to check with your co-worker first before providing his or her information.

2008 100

2008 2007 Cubicle Fax 100