Professional Assistant Blog

JANUARY 9, 2008

For example, if I have Microsoft Excel XP and would like to send a file to a client that only has Microsoft Excel 97 (which was a horrible disaster for Microsoft, since there were quite a few bugs in this version), you could save the file as a Microsoft Excel 97 version. I remember in the past that you can always downgrade files.

2007 100

2007 Filing Microsoft Excel Microsoft Word 100

Service Untitled

AUGUST 24, 2010

Examples of perks awarded for poor customer service can include coupons, discounts, free upgrades, travel miles, free hotel accommodations, movie tickets, and the list goes on. Actually I prefer to write letters and fax a copy of the letter with the initial problem, names, dates, circumstances, and solution.

Customer Service 40

Customer Service Credit Card Travel Fax 40

Service Untitled

OCTOBER 6, 2010

Take for instance the example of a title closing company here in South Florida. We call a business at 4:45 and the person answering the phone can’t email or fax the relevant paperwork because everyone is getting ready to close the office at 5:00. Maybe it’s time for a bit of attitude adjustment?

Customer Service 40

Customer Service Fax Etiquette 2010 40