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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or what about an elegant restaurant that has a dress code prohibiting shorts? Instead of turning someone away, a restaurant staffer escorts him to a private closet that has “loaner pants.” A couple of hours later, the happy patron pays his $200 tab; he will return to the restaurant nine times the next year.

Email 262
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Day in the life: Torsten Maerz, PA at Deutsche Bank

Practically Perfect PA

Of course, I ensure that he has the correct information and all the relevant documents for his meetings. Since my boss travels a lot, I take care of his travel expenses and supplier invoices. Around the corner from our office in Frankfurt we have a wonderful burger restaurant. What do you do for lunch?

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Ultimate travel itinerary

Practically Perfect PA

Included with the travel itinerary you should have the following as separate documents: Maps and directions for all hotels and meeting points. A small list of good restaurants close to the hotel or office. Remember to print off the itinerary and additional documents for your Director. Why should you attend Assist Travel?

Travel 100
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Go Green And Minimize Business Waste

Eco-Office Gals

Ask your waste disposal suppliers about recycling options as you may be able to recycle anything from paper and exhibition display materials such as banner stands to broken computer equipment and hazardous waste. If possible print on both sides of the paper, send memos via email and store documents digitally.

Suppliers 100
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Getting buy in from the boss

Practically Perfect PA

On the day I reverted to ‘show and tell’ and picked up the annual catalogue of restaurants for both of my bosses which greatly impressed them. If I was ever impressed by a particular restaurant or hotel I would send them the link or bring them in the hard copy brochure to examine. Places are still available for the conference.

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From the archive: The role of workplace design in employee engagement

Workplace Insight

That will differ quite dramatically from what you need for a training session, interacting with a client or supplier, or for a videoconference with a colleague based on the other side of the globe. References www.kpmg.com/US/en/IssuesAndInsights/ArticlesPublications/Documents/real-value-of-engaged-employees.pdf www2.deloitte.com/uk/en/pages/human-capital/articles/introduction-human-capital-trends.html

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Reduce The Risk Of Employee Fraud

Small Business CEO

Turning in restaurant receipts even though someone else paid the bill is a popular scam. Establish an employee expense policy outlining what employees will and will not be reimbursed for as well as the type of documentation that will be required to get reimbursed for any business-related purchases.