Make or Break Moments

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Is Customer Service Part of Your Business Process?

Make or Break Moments

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. You know what they are, right?

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Banks Change to a Customer-Focused Message

Make or Break Moments

They are creating separate pages for each product with a “one-page simple explanation of each specific product…Forget jargon-filled ads and book-like bank documents; the bank of the future needs to cut straight to the point.&# One of the changes being made effects the bank websites. Two enthusiastic thumbs up.

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Set Yourself Apart from the Competition » Make or Break Moments

Make or Break Moments

He has a Mac and I have a PC – he sent me a Word document as a test so I could be assured that I’d be able to open his files. His responses anticipated my questions – he offered a website, an easy way to upload my audio file and a clear cut amount of time I could expect the job would take. Shriram joined my team.