Success
SEPTEMBER 6, 2021
Any less and you attract too many needy customers. More, and they will expect white-glove customer service. Or a service? You can’t handle the website, sales and marketing, customer service, bookkeeping and taxes, build partnerships, and grow the business by yourself. Sell a product around the $100 mark.
Small Business CEO
DECEMBER 15, 2009
Some examples: Customer service calls need to record details about the call and any follow up. Normally, customer service reps have several applications they need to switch between. Instead, for example, a resolution of “request service&# can automatically create a ticket in the maintenance system.
The Small Business Blog
NOVEMBER 9, 2009
Getting by with skeleton staff : Small business owners are still whittling away at their payroll, but the deluge of pink slips on Main Street is slowing down.
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