article thumbnail

Good Customer Service Can Go A Long Way | THE SMALL BUSINESS BLOG

The Small Business Blog

Benefits of Online Software for Small Business. Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. The key to keeping customers, and I’m sure this won’t be a surprise to you, is customer service.

article thumbnail

Be Positive About Your Customer Service Issues

Professional Assistant Blog

Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. Would it also be nice for the client to call every so often to commend your company on something that they did right and went above and beyond the call of duty?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Ep 245: Natalie Lee – Senior Executive Assistant and EA Manager at Atlassian

LEADERASSISTANT.COM

Lee is a Senior Executive Assistant and EA Manager at Atlassian, a remote-first, global software company. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

article thumbnail

Ep 209: Molly Denham on Remote Work and Career Paths for Administrative Professionals

LEADERASSISTANT.COM

General James Cartwright CONNECT WITH MOLLY Molly on LinkedIn Vexa Services Vexa Software ABOUT MOLLY Molly Denham spent 22 years as an administrative specialist in the US Air Force, working at every level and traveling all around the world. TIME STAMPED OUTLINE 00:07:48 Be selective in clients. 00:22:06 Do research and take time.

article thumbnail

Ep 210: Lexi Gunther – Executive Support Team Manager and Executive Assistant to the Head of Product at Cedar

LEADERASSISTANT.COM

In this episode, Lexi talks about working with international teams, transitioning from an executive assistant to a manager of EAs, and she also shares her experience moving into the software industry. You can find the show on Apple Podcasts , Spotify , Google Podcasts , Pandora , and Stitcher.

article thumbnail

Ep 212: Mariah Kerby on Discovering and Using Your Gifts, and Nurturing a Community of Growth for an Assistant Team

LEADERASSISTANT.COM

She currently serves a Software Engineering Executive but also has experience assisting in the medical, arts, legal, real estate and finance fields. You can find the show on Apple Podcasts , Spotify , Google Podcasts , Pandora , and Stitcher. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Gifts 95
article thumbnail

When businesses decide to neglect customer service

Service Untitled

Google, Facebook, and LinkedIn no longer maintain call centers claiming the costs are too high. Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? The quality of customer service paves the way for loyalty, revenue and happy shareholders.