Professional Assistant Blog
JULY 17, 2009
Then you finally do reach a live person and you are so fed up with all of the time wasted, that you start fuming towards the person on the other end of the phone. Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. How would you feel?
Success
MARCH 24, 2022
Pick up the phone, knock on the door, reach out to those people, and go for what you want. Objections: They read you a laundry list of what’s wrong: why the competition is better, your product is too expensive and your customer service is lousy. Oh, and I’m going to fax a poem to you. That’s the easy part.
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Office Organization Success
NOVEMBER 24, 2014
3 Simple Steps to Creating Your Own Customized Marketing Action Plan. This goes beyond the professional, courteous, customer service that is part of your business but extends into the “experience” of your business – it’s about how you make your clients feel and the experience they get as a result of working with you.
Professional Assistant Blog
SEPTEMBER 9, 2008
Money, of course, is important, but what about the customer? Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. Keep in mind that they are the ones that are paying your salary.
Office Dynamics
SEPTEMBER 12, 2010
I believe that our obsession with technology - with cell phones, computers (as well as e-mails and instant messaging), pagers and fax machines - is creating a lot of stress in our lives. Hardly a movie, play or public event can be enjoyed without the interruption of someone's cell phone or beeper. Takes notes, if needed.
Office Dynamics
SEPTEMBER 12, 2010
I believe that our obsession with technology - with cell phones, computers (as well as e-mails and instant messaging), pagers and fax machines - is creating a lot of stress in our lives. Hardly a movie, play or public event can be enjoyed without the interruption of someone's cell phone or beeper. Takes notes, if needed.
Office Organization Success
AUGUST 17, 2009
Whether you’re a coach, VA, or other service professional when you work one-on-one with your high-end clients you need to develop the “VIP experience” so that your clients feel that they are more than “just another client”. Be sure to include this form on a separate page so that your client can fax back their credit card details to you.
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