Success

AUGUST 12, 2021

Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.

Customer Service 306

Customer Service Training International Management 306

Success

JUNE 30, 2021

Surveyed customers have only one question to answer. “On On a scale from 0 to 10, how likely are you to recommend [company name, product, or service] to a friend or colleague?”. You may measure consumer NPS for individual products, customer service experience or even employee satisfaction easily and succinctly.

Promotion 262

Promotion Purchasing Social Media Clothes 262

Service Untitled

AUGUST 30, 2010

Service Untitled The blog about customer service and the customer service experience. Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do? There are no.

Customer Service 40

Customer Service Social Media Credit Card Etiquette 40

Service Untitled

APRIL 12, 2011

Keep in mind, for online issues, there’s no compassionate sales manager to speak with an angry customer to calm them down, nor is there an immediate way for a customer to find a resolution – that is unless you, as an online business, takes the responsibility of dealing with angry customers as a number one priority.

Customer Service 40

Customer Service Policies Holidays Confidence 40