Remove Customer Service Remove Discount Remove Retirement Remove Survey
article thumbnail

The Best Client Retention Strategies to Use Now

Success

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. Offer sales, discounts and gifts as surprise perks.

Gifts 279
article thumbnail

Customer satisfaction getting worse among large retailers

Service Untitled

Replaced by minimum wage earners who have little expertise as compared to the wealth of knowledge now forced to retire or face unemployment lines, customer service equally takes a nose dive. Even though Nordstrom has higher prices, their commitment to their personalized service is paying off. photo credit: ernop.

Salary 40
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Service Untitled» Blog Archive » Book Review: The Retail Doctor's.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The woman was retired, on a fixed income and now had a new puppy. Book Review: Exceeding Customer Expectations I just finished reading Kirk Kazanjian’s book Exceeding Customer Expectations.

article thumbnail

Customer satisfaction getting worse among large retailers

Service Untitled

Replaced by minimum wage earners who have little expertise as compared to the wealth of knowledge now forced to retire or face unemployment lines, customer service equally takes a nose dive. Even though Nordstrom has higher prices, their commitment to their personalized service is paying off. photo credit: ernop.

Salary 40