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JULY 7, 2010

A customer service applicant might be asked, “If you worked at American Express, how would you give a hug to a card member over the phone?&# The company has even set up a website to help consumers keep track of all activity concerning legislative action for all credit card holders.

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MARCH 2, 2010

Nearly every bank offers full services including checking, savings, loans, certificates of deposits, credit cards, brokerage services, etc. Credit cards offer extra customer service perks My new Nordstrom credit card came in the mail, and. Enlightened consumers have an infinite amount of choices.

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OCTOBER 7, 2010

Powers and Associates award for highest customer satisfaction with credit cards companies and that speaks volumes. We’re not looking only at our competitors in the credit card industry. Question: How do you approach design and how do you use your phone menu? Answer: Through our listening posts.

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APRIL 28, 2009

Alternatively, a quick (personal) phone call from someone high up at the company can make a lasting impression as well. Possibly Related Posts: Credit cards offer extra customer service perks My new Nordstrom credit card came in the mail, and. What do you do to reward your volunteers? And not so well?)

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SEPTEMBER 3, 2010

Answer: Relationship Care is what we call our servicing ethos and very simply put, it is really about making sure we take advantage of whatever our interaction is with that customer to create incremental value to them during the time American Express is on the phone with them. It doesn’t matter who receives your call.

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AUGUST 26, 2010

Then we do a phone interview to learn about the applicants service attitudes or ethos. Credit cards offer extra customer service perks My new Nordstrom credit card came in the mail, and. Answer: First, an applicant applies for an open position through our website.

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