Remove Credit Card Remove Etiquette Remove Organization Remove Phones
article thumbnail

Employee Monitoring: How to (and not to) track employee productivity

BMT Office Administration

An example would be call centers, where employee phone calls and voicemails were recorded and closely monitored to ensure their quality and efficiency. That’s especially true if the communications are made via company equipment (laptops, phone systems, etc.). File tracking has other benefits as well. Social security number.

Filing 52
article thumbnail

Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

Powers and Associates award for highest customer satisfaction with credit cards companies and that speaks volumes. We’re not looking only at our competitors in the credit card industry. We feel customer service is an investment, which is the real business differentiator for our organization.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

Professionals typically progress and work their way through the organization to build experience. If Douglas calls today and he is a Platinum card member, he will have the same consistent customer experience whether Susan answers the phone or Doria answers the phone. It doesn’t matter who receives your call.

article thumbnail

Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

We have a global network, and one of the neat things about the organization is that for the first time in the history of the company, it is managed globally. Bringing the right kind of front-line employees into the organization is a critical component of building strong and lasting relationships with customers.