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From the archive: The role of workplace design in employee engagement

Workplace Insight

This is particularly important for employees in open plan offices, to allow them to balance constant contact with colleagues with moments of privacy and disconnection. Provide spaces for social, informal connections. Having the chance to switch off when they need to will enable staff to perform better over a longer period.

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Building a Perpetual Marketing Machine

Small Business CEO

based restaurant. In a Pickle keeps its relationship with customers strong by sending them a weekly email newsletter that includes information on specials, community service activities, and even little things like tips on parking in the neighborhood. As an example, let’s look at In a Pickle, a Waltham, Mass.-based

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How Do You Know When Your Customers Are Starting to Stray?

Service Untitled

I found a few restaurants in the area using the iPhone app Around Me and picked one based on the menu and reviews. The restaurant was packed, which is always a good sign. I was torn between two entrées, and when I pressed for information and a recommendation on each I got a very tepid, non-committal response. Insuring the 1.2