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Service Untitled» Blog Archive » Customer Service Pet Peeves

Service Untitled

SEPTEMBER 15, 2009

Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. If your company is doing any of these things, think of ways to change that.

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Customer Service Verizon Staples Phones 40
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Service Untitled» Blog Archive » Perception is key to customer.

Service Untitled

FEBRUARY 19, 2010

Let’s take the example of waiting in a Verizon store for the next available agent. Insensitivity and indifference is a prelude to customer anger and the loss of the customer because they don’t really care who takes care of them since each representative is synonymous with the company.

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Verizon Customer Service Phones Etiquette 40
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