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Service Untitled» Blog Archive » Credit cards offer extra customer.

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Home About Service Untitled Subscribe for Free Consulting Contact Archives Credit cards offer extra customer service perks Cheryl April 14, 2010 Behind the Scenes , Customer Service , Little Things, Big Differences , Specific Companies No Comments My new Nordstrom credit card came in the mail, and I was pleasantly surprised.

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Service Untitled» Blog Archive » Building customer relationships.

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A customer service applicant might be asked, “If you worked at American Express, how would you give a hug to a card member over the phone?&# The website is also easy to navigate, user friendly, and provides information pertinent to all card members. At a local. You can follow any responses to this entry through the RSS 2.0

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Service Untitled» Blog Archive » Customer loyalty built on company.

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Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty built on company focus Cheryl April 16, 2010 Customer Service , Proactive 2 Comments I grew up in a very small town where we were mostly limited to one grocery store, one department store, one morning restaurant, and even one book store.

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Service Untitled» Blog Archive » Mixing rewards and incentives eat.

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I have noticed similar introductory campaigns for cellphone companies, cable companies, credit card balance transfers, and even local department stores. I was purchasing shirts for my son at Gap last week, and the cashier asked me if I wanted to open a Gap credit card.

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Service Untitled» Blog Archive » Crazy Drive-through Experience

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Home About Service Untitled Subscribe for Free Consulting Contact Archives Crazy Drive-through Experience Douglas August 07, 2009 Customer Service Experience , Specific Companies 1 Comment I went to the drive-through at McDonald’s not that long ago and had what had to be one of the most absurd customer service experiences I’ve ever had.

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Service Untitled» Blog Archive » Wachovia delivers positive.

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Home About Service Untitled Subscribe for Free Consulting Contact Archives Wachovia delivers positive customer service Cheryl March 02, 2010 Customer Service Experience , Employees , Little Things, Big Differences , Specific Companies 1 Comment Every bank gets their fair share of criticism.

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Service Untitled» Blog Archive » Rewarding Volunteers

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Home About Service Untitled Subscribe for Free Consulting Contact Archives Rewarding Volunteers Douglas April 28, 2009 Customer Service , Little Things, Big Differences No Comments More and more companies are encouraging conversations in company forums, on blogs, through Twitter, and on similar sites. They might take you up on it.)