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What I Learned the Year We (Nearly) Skipped Christmas

Success

My suitcase was packed, my traveling clothes all laid out. My mom tried to help by encouraging me to like stuff that other girls my age liked: clothes, boy bands, teen magazines. I bucked her attempts to put me in stylish clothes and instead opted for baggy T-shirts. We’d watch Christmas movies and wrap presents.

Learning 279
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When the chairs took over the world and what it all meant

Workplace Insight

Of all the things we buy, with the exception of our clothes, furniture is the most intimate, the one item we spend most time in contact with. That is why the transformation of the office furniture industry over the past thirty or so years tells us so much about changing technology, legislation, management styles and social norms.

Staples 105
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What happened to customer service at Sears?

Service Untitled

According to online surveys, over 80 percent of customers now give Sears poor customer service grades citing reasons of inept management, unreliable products, poor customer service, and a profound lack of employee training. After all Craftsman tools have always been a male Christmas present staple; for all those weekend home chores.