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Celebrating National Customer Service Week by honoring the best

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In the overwhelmingly successful business called Zappos, their philosophy, culture, and obsession with customer service has changed the 1999 Internet shoe business to shoes, clothing and more with annual revenues of over one billion dollars. Although the commercials and advertisements may appear a bit quirky, they make you smile.

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I’m telling my friends about the bad customer service

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Instead company policy intended to streamline and reduce costs wind up costing an organization more money. One size does not fit all in the people pleasing category, but all too often customer service jobs start out as entry-level positions with entry-level salaries.