Make or Break Moments
MAY 20, 2010
And yep – I found a Guide offering tips and advice for creating a mobile website. So what is the one great tip? So what is the first step? Well, when it comes to social media or technology my first stop is to the source: Mashable. Be visible and available to your customers and prospects where they live.
Make or Break Moments
JUNE 8, 2010
One of the commercials was actually the introduction for a series of customer relationship building tips. I call it Make or Break Moments TV: Tips to Build Customer Relationships. I’ve written 78 ways to Put Your Customer First and plan to share them, one or two at a time on YouTube.
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Make or Break Moments
APRIL 14, 2010
Apparently, they enjoyed the service so much that they tipped me! I still gave them great service and received a tip in turn. I decided to take the challenge and give them the best customer service regardless of how they treated me. After that, each time they came in, they were a bit less crabby.
Make or Break Moments
AUGUST 10, 2010
Share your tips for success here. If you were to create a Customer Relationship Experience rather than a Customer Service Experience – how would they look different? Or would they? Do your employees understand the concept of building relationships with each person that comes in the door or calls on the phone?
Make or Break Moments
JULY 16, 2010
Frances Sharpe has written an article offering tips for Retaining Customers. Might that mean that we walk away from a “sure thing&# sale today and settle for planting seeds for the future? Customers are smart. They know when we are SELLING versus making recommendations based on need.
Make or Break Moments
MAY 4, 2010
Joe Muttillo offered another session that I attended called “Boost traffic to your eProperties with Email marketing&# and his tips were also very value. She also cautioned that if you are submitting articles to an article directory to put it on your site first to protect the copyright.
Make or Break Moments
MAY 26, 2010
Each step offers tips for how to craft a successful elevator pitch and even has suggested key words that you might incorporate. The leader of the event talked about a tool Harvard Business Review has developed to help you hon your elevator pitch. It is called the Elevator Pitch Builder. It is worth the time it takes to visit.
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