Make or Break Moments
APRIL 20, 2010
One of the authors, Rick Liebling Global Director, Client Management, for Taylor and author of the Periodic Table of Social Media Elements , graciously invited each of the over 170 contributors to share a little about their chapter in the upcoming book. You should. This time the focus is on Social Media.
Make or Break Moments
JANUARY 12, 2010
In the first episode an executive from Waste Management works on the front line, picking up trash, cleaning toilets and may even end up getting fired! “Because the companies are large enough, the workers don’t know what the boss actually looks like.
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Make or Break Moments
MARCH 17, 2010
In the book 30 Reasons Employees Hate Their Managers by Bruce Katcher I found that a number of the reasons employees hate their boss has to do with communication.
Make or Break Moments
AUGUST 2, 2010
Our senior managers seldom interact with customers. So how do you ensure that every department and manager put the customers first when hiring, marketing and measuring? Do managers and executives regularly interact with customers? We do not track customer complaints in order to identify trends. with front line employees?
Make or Break Moments
FEBRUARY 8, 2010
Do you have a crisis management plan for your organization? Tags: crisis management , real time reviews , Toyota restoring trust Dennis Snow said, Deborah, Yesterday I posted an article that (for the most part) was positive on the manner in which Toyota was handling the gas-pedal situation. Communication is key.
Make or Break Moments
MARCH 15, 2010
Just like the One Minute Manager and Who Moved My Cheese , the book is set up in a story format to share the great insights of the author. Sales fell, but due to our fame, management believed they could simply ride out the bad time. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys.
Make or Break Moments
JULY 20, 2010
A great gift for a new business owner or store manager, Put Customers First is just $9.95. A great value when you consider the financial benefit of repeat business. Consider this quote: “Companies spend 6 to 10 times more to acquire new customers than they do to retain existing customers.
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