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What Are 5 Components of Emotional Intelligence & How Do They Shape Your Future?

Success

Consider, for instance, an entrepreneur who has a great relationship with an essential supplier. The product, price and speed of delivery are each excellent, yet their customer service could use some improvement. After a stressful day for this entrepreneur, one particular customer service representative behaves rudely.

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Budget 2010 – The Saviour for Small Businesses?

The Small Business Blog

Budget 2010 – The Saviour for Small Businesses? by Stefan Töpfer on Mar 24, 2010 Today, Alistair Darling revealed the budget for the coming year. In truth, there is little new money in this budget for SME’s, and little of real substance to help those that are struggling. billion one-off growth package”. Not policy.

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Good Customer Service Can Go A Long Way | THE SMALL BUSINESS BLOG

The Small Business Blog

Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.

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Top 5 Tips for Training Employees on a Budget

The Small Business Blog

Top 5 Tips for Training Employees on a Budget by Stefan Töpfer on Mar 29, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. Many equipment manufacturers offer free training to companies that purchase their products. « Budget 2010 – The Saviour for Small Businesses?

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Service Untitled» Blog Archive » Employee engagement is a force.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. From that negative comes lack of productivity, low self-esteem, and a breakdown of teamwork. Let’s face it; the more positive employee engagement, the more positive customer service, and the more company success.

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Good Business: A Reputation of Integrity

The Small Business Blog

In an age of corporate scandals, suspicious customers, and budgets with very little breathing room, there is simply no substitute for being an ethical company. Please enter your real name, not your company, product or services name. Reputation is extremely valuable in 21st century business. Digg Furl Netscape Yahoo!

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Small Business World News Round-up - 2009/11/03

The Small Business Blog

Burden of Safety Law Imperils Small Toymakers : The law requiring safety standards for products used by children is costly for handcrafters and small businesses. &# from Web sites with names like NeverPayItBack.com, or hiring consultants who promise to find them gads of money. All they’re likely to get, though, are empty promises.

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