On The Job

SEPTEMBER 18, 2017

According to an Aon Hewitt survey of 1,062 companies, an average of 12.5% of payroll is targeted for incentive and bonus pay in 2018. Two-thirds of the employers surveyed report they will use merit pay to reward workers who are doing a good job or those who need to improve.

Payroll 114

Payroll 2018 Customer Service Budget 114

Service Untitled

SEPTEMBER 8, 2010

Service Untitled The blog about customer service and the customer service experience. Have focus groups; consider an employee survey. Let’s face it; the more positive employee engagement, the more positive customer service, and the more company success. Invest in your people. Train them.

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40

The Small Business Blog

MAY 31, 2006

Small Business Trends published a survey on “ Selling to Small Businesses ”, which supports the increasing importance of SEM: “ A full 73% of vendors attract small business customers through search engine results” Joe has another excellent article worth reading ; especially the last two bulletpoints are relevant to our discussion here.

2006 100

2006 2007 2008 2009 100