Andrea Kalli

AUGUST 31, 2010

Many cell phone owners are not aware that both cell phones and portable computers have the capability to access the Internet from anywhere using wireless Bluetooth technology. Furthermore, they may already be paying for Bluetooth wireless access in their monthly cell phone plan.

Phones 100

Phones Social Media Microsoft Outlook Verizon 100

The Marq

DECEMBER 10, 2009

TheMarq A Human Perspective on Business and Life Motorola Droid and CLIQ Technology Review I’m in the midst of changing my phone. I was considering one of the Android phones and the Motorola CLIQ has stood out given the tight integration with Google Apps and social networking sites such as Twitter and Facebook. DROID is HERE!

Verizon 40

Verizon Keyboards Phones Google 40

Service Untitled

SEPTEMBER 15, 2009

Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.) Having to repeat information to multiple agents or to the same agent.

Customer Service 40

Customer Service Verizon Staples Phones 40

Service Untitled

FEBRUARY 19, 2010

Let’s take the example of waiting in a Verizon store for the next available agent. As for my experience at the Verizon store, I did approach one of the two representatives and asked them if someone could help me and explained my circumstances. Delivering superior customer service is also a perception.

Verizon 40

Verizon Customer Service Phones Etiquette 40

The Marq

DECEMBER 17, 2009

If you’re listening AT&T and Verizon, you may want to take note that you lost my business. I have an unlimited family plan with T-Mobile at reduced fees due to my five-year loyalty to them that none of the other providers were willing to match. So, I read up on other Smartphones available through T-Mobile. TheMarq.com.

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Keyboards Verizon 2009 Expenses 40